Use of "Merged" in rules

  • 30 October 2015
  • 1 reply
  • 15 views

 We have implemented a rule that advises all agents of an unallocated ticket. Unfortunately if a new ticket is merged without allocation the rule still runs on both parent and child ticket. is there a way of building rule to not act on the 'child' merged tickets. I have submitted a ticket on this but wondered if any other user has found a work around.


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1 reply

Userlevel 3
Badge +10

Hello Andy,


I hope you were able to figure out a workaround based on the ticket that you've submitted. Please do let me know if you still have any questions/concerns regarding the same.


Cheers!