Question

Using the requestors mobile phone number {{ticket.requester.mobile}} as a placeholder in an automation?

  • 29 April 2022
  • 0 replies
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I want to use the mobile phone number {{ticket.requester.mobile}} as a placeholder in an WFA webhook call, but this seems not to be available, only {{ticket.requester.phone}}. Seems to be available in Freshdesk. Anyone here with any luck using requestors mobile number in a WFA or can confirm that this is not possible? 


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