It's probably not in the right forum and I really hate doing this, but I'm a bit frustrated. Usually when I have a question it is met with a quick and good response by Freshdesk. But my last two tickets aren't.
The first one is about my subscription: cancelled to prevent automatic renewal, lost a couple of features I used(thought it would not cancel immediately but when my subscription would end). So I wanted to resubscribe for the last 3 months I had left on my subscription. Was charged in full(more expensive then my first subscription), lost some features which where in my first subscription and lost 3 payed months(the new renewal date was set to the moment I resubscribed). Well... that was an expensive mistake. No problem, I'm to blame as well although I think the whole process is not well documented. So I opened up a ticket by sending it to an email address in the renewal email. I got a reply after a couple of days that this was the old and wrong email address and that someone create a ticket in the correct email address(ok... but I got it from your own send email, not from my address book. It wasn't even a reply to address, it was mentioned in the message). No problem I'll wait. After a while without a reply, I checked the ticket. It said it was closed(this pisses me off the most), but with no reply or solution. Replied myself to reopen the ticket, and got no reaction. I've send another reply last night, that is 14 days after the initial ticket was created(and 20 days after my first email). Can someone please wake up the agent handling my ticket? I know holidays are in between but still, 20 days?!
The second is the Trello app in the market place. I know it is developed by someone else, but when I try to add it to the Mint interface it says it cannot be added to the old and new interface in the same time. Ok, no problem. I will remove the app from the old interface and add it to the new one thereafter. Oh wait... I cannot access the old interface as there isn't a link or any other way to access the old interface anymore. So created a ticket 9 days ago. Got a quick response, but that missed the point completely. After a couple of messages back and forth the last reply I got is from 3 days ago. Telling me it is not the product of Freshdesk. No I know, but I cannot install it in your product due to an error in that same product. So that means I need your help to get it to install. The question was if Freshdesk could remove the app or give me access to the old interface one more time. It has gotten deafeningly silent.
I'm sorry I need to this publicly but 20 days for a simple question is just too much. I don't expect an answer or solution I can live with, you can just tell me: "Sucker, you needed to pay attention with cancelling and renewing. But out of leniency we'll give you your 3 months back. Haha sike, we will keep the money too". But at least give me a response. And for the app: maybe I'm dumb and it's real easy to get it fixed, but I'm obviously not qualified enough to do that. So a little help would be appreciated.
If you think I'm totally out of line, feel free to correct me with a reply. I hate people who go bananas at something while it is clearly their error and it was really easy to solve/prevent. In that case, a preventive correctional slap in the face is needed and appreciated.
Kind regards and hopefully this will get someone to start working again.