View Requester

  • 9 January 2019
  • 1 reply

I need to have the details of the requester or at very least, their full name in the ticket view page.

I understand currently it is displayed in the list page, however it is not displayed in the ticket view page itself.

How can i get that attribute in?

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1 reply

Userlevel 4
Badge +12

Hello Anup,

You can customise the Requester widget on the ticket page to display relevant contact information. To customise the widget, please go to Admin -> Customer Fields -> Customise Requester widget section and include the field that you wanted to see. This is how the requester widget would show up on the ticket page:

Hope this helps.