Visibility of who are viewing our videos. Any Ideas please?

  • 9 June 2022
  • 0 replies

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  • We create many how-to type videos to help our customers use our products.
  • Our videos are larger than the maximum 20GB that can be uploaded into FreshDesk solutions pages.
  • To overcome this, we host our videos elsewhere and and provide a link to the videos in the solutions pages.


What we Need...

  • We need visibility of who is viewing the videos.  Ideally via their Fresh Desk Logins.
  • Currently the only information FreshDesk provide is “viewer count”
  • We need to identify the viewer and how often they view the the videos.


I would love to hear any ideas or suggestions.




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