- We create many how-to type videos to help our customers use our products.
- Our videos are larger than the maximum 20GB that can be uploaded into FreshDesk solutions pages.
- To overcome this, we host our videos elsewhere and and provide a link to the videos in the solutions pages.
What we Need...
- We need visibility of who is viewing the videos. Ideally via their Fresh Desk Logins.
- Currently the only information FreshDesk provide is “viewer count”
- We need to identify the viewer and how often they view the the videos.
I would love to hear any ideas or suggestions.