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We are sorry. You have been restricted from accessing this helpdesk page

  • 9 October 2020
  • 5 replies
  • 174 views
J
Rank

When a customers try to opne a tickect they receive this message
"We are sorry. You have been restricted from accessing this helpdesk page"


Our url access is: radiotrans.freshdesk.com




5 replies

I
Rank

same here


S
Rank

We are having the same problem? What is going on Freshdesk? 


https://basskleph.freshdesk.com/support/home


A
Rank
Userlevel 2

@stu  and @jmartin_21226 I was able to notice the issue being sorted at your end. Reach out to support@freshdesk.com if you ever face this issue again.

@igor_17299 Please reach out to support@freshdesk.com with your Freshdesk URL and one of our agents would be able to fix this in no time. 

Happy Freshdesking!

Aldrin,
Freshdesk Community Team

Juan_Montesinos
Rank

I have create a recent account on freshdesk for Hcoder company.
I created some contacts and I did a test with one contact to send a ticket.
So I have got a message error telling me that my contact is restricted to access the helping page.
I realized that this error is recurring.

Can you help me, please?

hemanth.ramya
Userlevel 5
Badge +9

Hi @Juan_Montesinos, apologies for the delay in getting back here. Can you please help us with your Freshdesk account URL here or via DM to reset the account settings from the backend and help sort the issue? Looking forward to hearing from you.

 

Cheers!

Ramya, Freshworks Community

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