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We are sorry. You have been restricted from accessing this helpdesk page.

C
Rank

When a customers try to opne a tickect they receive this message
"We are sorry. You have been restricted from accessing this helpdesk page"


Our url access is: rubika.freshdesk.com



Can you help me please ?


BR.


2020-10-12094852-403forbidden_50964.png

114 replies

hemanth.ramya
Userlevel 5
Badge +9

Hi Christophe,


We have fixed the issue you have reported regarding ticket creation from the support portal, please monitor the same. If you face any discrepancies, please write to support@freshdesk.com and we would be happy to help!

Thank you.
Ramya, Freshworks Community
Contender Esports
Rank

Same issue for our customers.

S
Rank

@Contender Esports - If the helpdesk is still inaccessible, please help us with your account URL to check why is the same blocked from accessing.

Alternatively, feel free to write to support@freshdesk.com and one of our support stars will assist you asap on the same. 

Cheers!

Suprabha, Freshdesk Community
Jordi
Rank

Hi, the same error is happening to us. How can we solve it?

Pooja Bernice
Rank
Userlevel 5
Badge +5

Hi @Jordi ,

Can you please DM your helpdesk account URL to me, I will be able to remove the account block for you.

Cheers!

G
Rank

Hi! …. the same error is happening to us.

How can we solve it?

Thanks!

M
Rank
Badge

Hey,

 

Same problem here, Please, help us.

 

rrhhbtk.freshdesk.com

 

Thanks.

B
Rank

@Contender Esports - If the helpdesk is still inaccessible, please help us with your account URL to check why is the same blocked from accessing of vice city apk.

Alternatively, feel free to write to support@freshdesk.com and one of our support stars will assist you asap on the same. 

Cheers!

Thank you so much after visiting the support link my issue get fixed. the support are quite humble and they guide me step by step. 

E
Rank

Hey,

 

Same problem here, Please, help us.

 

https://palantir-soporte.freshdesk.com/

 

Thanks.

horoshist
Rank

Hi! Same here: https://accelclub.zohodesk.com/ could you please help.

 

Thanks!

dbangls
Rank

i am also having problems upon creating tickets.

 

https://sod-ag.freshdesk.com

luizpov
Rank

Same issue on my trial

 

https://druid-trial.freshdesk.com/

 

 

T
Rank

i have the same problem.

https://canal10soporte.freshdesk.com/

 

what can i do?

Juliana Rozario
Rank
Userlevel 3
Badge +4

Hello Everyone,

Good day:)

 Apologize for the delay in getting back to you. @gkavka , If the helpdesk is still inaccessible, can you please DM us your Freshdesk Account URL, which would be of the format yourcompanyname.freshdesk.com?

We would be able to check the root cause of this issue from the back end.

 

@edominguez, @dbangls, We have successfully removed the suspension from our end. You should be able to access the account without any issues. Please email support@freshdesk.com if the problem persists, and we'd be happy to assist you.

 

@luizpov , @ticketcanal10 Unfortunately, as the trial period has ended for your accounts I'm afraid we wouldn't be able to provide much support here. If you need further information, please email us at support@freshdesk.com. Our support agents would be able to assist you further.

 

Happy Freshdesking!!

Juliana Rozario
B
Rank

When a customers try to opne a tickect they receive this message
"We are sorry. You have been restricted from accessing this helpdesk page"

 

Our url access is: rubika.freshdesk.com

 

 

Can you help me please ?

 

BR.

2020-10-12094852-403forbidden_50964.png

i purchase their service for live support but my students who enroll my course are unable to get live answer due to this issue. Anyone know how much time it take to resolve that issue?

jansdesign
Rank

I have the same problem (I’m on a trial version)

 

https://jansdesign.freshdesk.com/

Juliana Rozario
Rank
Userlevel 3
Badge +4

Hello Team,

Good day:)

 @brynnsilder, can you please DM your Freshdesk Account URL, which would be of the format yourcompanyname.freshdesk.com? 

@jansdesign, We have successfully removed the suspension for your account. You should be able to access the account without any issues. Please email to support@freshdesk.com if the problem persists, and we'd be happy to assist you.

Cheers!!

Juliana Rozario
apvfr145
Rank

Hey,

Is this post is telling use about restrictions or something else?

https://community.freshworks.com/freshdesk-11246/we-are-sorry-you-have-been-restricted-from-accessing-this-helpdesk-page-apksbook

I want to know about the solution.

Thanks

tszynkielewicz
Rank

Hi,

I have the same problem 

“We are sorry. You have been restricted from accessing this helpdesk page.”

przychodniegrudziadz.freshdesk.com

Pooja Bernice
Rank
Userlevel 5
Badge +5

Hi @tszynkielewicz,

We have unblocked your account successfully, if you still encounter any issues please free to drop an email to support@freshdesk.com.

Cheers!

RonRonny
Rank

Buen día

Presento el mismo problema, por favor su apoyo para solucionarlo!!

mesadeayuda-pge.freshdesk.com

 

Pooja Bernice
Rank
Userlevel 5
Badge +5

Hi @RonRonny,

We have unblocked your account successfully, if you still encounter any issues please free to drop an email to support@freshdesk.com.

Cheers!

N
Rank

Hello ,
We are facing the same issue with our support desk URL, user are not able to create the tickets: lifethemes.freshdesk.com

 

 

E
Rank

@Pooja Bernice 

 

Hello, our portal url is  easyby.freshdesk.com. 

And we are facing the same issue. User are not able to create the tickets. Please help to unblock.

Thanks.

jim.stephen
Userlevel 5
Badge +4

Hi @EasyBy 

We have fixed the issue you have reported regarding ticket creation from the support portal successfully, if you are still facing any discrepancies please free to drop an email to support@freshdesk.com.

Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :) Cheers ! Jim Aswin, Freshworks Community

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