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  • 12 October 2020
  • 97 replies
  • 1695 views


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97 replies

Userlevel 6
Badge +6

Hi @jim.stephen, please can you help @ahayes resolve the issue! Thanks for all your help in resolving this for our members 😊

Hello, same issue here: https://caajlh.freshdesk.com

 

Thanks in advance.

Anthony

Userlevel 4
Badge +4

Hi @tekiemy We have fixed the issue you have reported regarding ticket creation from the support portal successfully, if you are still facing any discrepancies please free to drop an email to support@freshdesk.com

Hi there, 

 

Same issue here. URL : https://tekiemy.freshdesk.com/

Userlevel 4
Badge +4

Glad to know that 😄 Happy Freshdesking @Broadcom 

Thank you @jim.stephen . I am able to submit tickets now. 

Userlevel 4
Badge +4

Hi @Broadcom We have unblocked your account successfully, Can you please check and if you still encounter any issues kindly DM, we shall have that checked. 

@jim.stephen Could you check my reported issue above please.

Good morning, 

 

I have been having this issue from last week Friday. I sent 2 tickets to support one left it open and another agent closed the ticket without solving the issue. We are doing some testing to implement this product. 

Can you assist me ASAP.

 

https://broadcom-assist.freshdesk.com/

 

 

 

 

Userlevel 4
Badge +4

Hi @gtt-logistics We have fixed the issue you have reported regarding ticket creation from the support portal successfully, if you are still facing any discrepancies please free to drop an email to support@freshdesk.com.

Userlevel 6
Badge +6

Hi @jim.stephen , can you please help @gtt-logistics resolve the issue? 

 

Hi.

I have the same issue - https://gttlog.freshdesk.com/

@alyssia.correa  can you help me?

Hi.

I have the same issue - https://gttlog.freshdesk.com/

Userlevel 6
Badge +6

@alyssia.correa confirmed that it’s now working as expected- thank you!

Awesome @bennettvisitoraware - thanks for the update! 

@alyssia.correa confirmed that it’s now working as expected- thank you!

Userlevel 6
Badge +6

Thanks for your help in resolving the issue @jim.stephen :)! 

 

@nat @asnil @bennettvisitoraware - please do let us know if this is resolved and if there’s any other assistance you may need.

Userlevel 4
Badge +4

Hi @bennettvisitoraware We have unblocked your account successfully, Can you please check and if you still encounter any issues please free to drop an email to support@freshdesk.com.

Our customers are reporting the same: https://visitoraware.freshdesk.com@jim.stephen @alyssia.correa please assist

Userlevel 4
Badge +4

Hi @asnil We have unblocked your account successfully, Can you please check and if you still encounter any issues please free to drop an email to support@freshdesk.com

Userlevel 4
Badge +4

Hi @nat We have unblocked your account successfully, Can you please check and if you still encounter any issues please free to drop an email to support@freshdesk.com

Userlevel 6
Badge +6

Hi @jim.stephen - please can you help resolve the issue for @asnil and @nat 

I have the same issue - digicelpngip.freshdesk.com 

Hello!

 

I had the same problem with my account: nlinares@buk.pe

Our portal url is: https://buk.freshdesk.com/

 

Please help us.

Thanks!

Userlevel 4
Badge +4

Pleasure is ours ;) @azamym Glad to know that the issue is resolved. 

hi jim

thank you for your explanation. that clarifies things a lot. and yes, my issue has been resolved. thank you

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