We are sorry. You have been restricted from accessing this helpdesk page.

  • 12 October 2020
  • 97 replies
  • 1695 views


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97 replies

Userlevel 4
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Hi @alexdinh @sshrmr @asiasoftcrm and @alexviks Apologies for the delay in response, We have unblocked all your accounts successfully. If you still encounter any issues please free to drop an email to support@freshdesk.com

Userlevel 4
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Hi @Sadacp We have unblocked your account successfully, Can you please check and if you still encounter any issues please free to drop an email to support@freshdesk.com

Userlevel 4
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Hi @diane8447 We have unblocked your account successfully, Can you please check and if you still encounter any issues please free to drop an email to support@freshdesk.com

Userlevel 4
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Hi @diane8447 Please drop an email to support@freshdesk.com. One of our Support agents will assist you at once. 

Hi! …. the same error is happening to us.

How can we solve it?

Thanks!

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I RECEIVED NO HELP FROM YOUR EMAIL ADDRESS  support@freshdesk.com NO RESPONSE AT ALL. ONLY AUTOMATED EMAIL STATING THAT AN AGENT WILL GET BACK BUT NO AGENT!!!!! I NEED TO HAVE ACCESS

Userlevel 4
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Apologies for the inconvenience caused @diane8447 Your ticket has been routed to the concerned team at high priority. You can expect a reply soon from our team. Your patience is highly appreciated. 

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Hey,

 

Same problem here, Please, help us.

 

rrhhbtk.freshdesk.com

 

Thanks.

Userlevel 4
Badge +4

Thank you @diane8447 Glad to know that the issue is resolved. 

hi. i see many others were facing this problem but there is no solution or explanation on what went wrong other than telling us to email for support. is it something that is beyond our reach and with the frequency of this coming up, is there something seriously wrong under the hood?

 

I am having the same problem with this message "We are sorry. You have been restricted from accessing this helpdesk page”. our support portal is https://geomatika.freshdesk.com/

Hope somebody can assist me very soon. Thank you.

Userlevel 4
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Pleasure is ours ;) @azamym Glad to know that the issue is resolved. 

Userlevel 6
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Hi @jim.stephen - please can you help resolve the issue for @asnil and @nat 

@Contender Esports - If the helpdesk is still inaccessible, please help us with your account URL to check why is the same blocked from accessing.

Alternatively, feel free to write to support@freshdesk.com and one of our support stars will assist you asap on the same. 

Cheers!

Hey,

 

Same problem here, Please, help us.

 

https://palantir-soporte.freshdesk.com/

 

Thanks.

Our customers are reporting the same: https://visitoraware.freshdesk.com@jim.stephen @alyssia.correa please assist

When a customers try to opne a tickect they receive this message
"We are sorry. You have been restricted from accessing this helpdesk page"

 

Our url access is: rubika.freshdesk.com

 

 

Can you help me please ?

 

BR.

2020-10-12094852-403forbidden_50964.png

I have the same problem in techsite.freshdesk.com, please help me...

Userlevel 4
Badge +4

Hi @sheng wang 

 

Glad to know that our team helped you out to resolve this issue.

 

Happy Freshdesking !!!

i am also having problems upon creating tickets.

 

https://sod-ag.freshdesk.com

Same issue on my trial

 

https://druid-trial.freshdesk.com/

 

 

i have the same problem.

https://canal10soporte.freshdesk.com/

 

what can i do?

Userlevel 3
Badge +4

Hello Everyone,

Good day:)

 Apologize for the delay in getting back to you. @gkavka , If the helpdesk is still inaccessible, can you please DM us your Freshdesk Account URL, which would be of the format yourcompanyname.freshdesk.com?

We would be able to check the root cause of this issue from the back end.

 

@edominguez, @dbangls, We have successfully removed the suspension from our end. You should be able to access the account without any issues. Please email support@freshdesk.com if the problem persists, and we'd be happy to assist you.

 

@luizpov , @ticketcanal10 Unfortunately, as the trial period has ended for your accounts I'm afraid we wouldn't be able to provide much support here. If you need further information, please email us at support@freshdesk.com. Our support agents would be able to assist you further.

 

Happy Freshdesking!!

When a customers try to opne a tickect they receive this message
"We are sorry. You have been restricted from accessing this helpdesk page"

 

Our url access is: rubika.freshdesk.com

 

 

Can you help me please ?

 

BR.

2020-10-12094852-403forbidden_50964.png

i purchase their service for live support but my students who enroll my course are unable to get live answer due to this issue. Anyone know how much time it take to resolve that issue?

I have the same problem (I’m on a trial version)

 

https://jansdesign.freshdesk.com/

Userlevel 3
Badge +4

Hello Team,

Good day:)

 @brynnsilder, can you please DM your Freshdesk Account URL, which would be of the format yourcompanyname.freshdesk.com? 

@jansdesign, We have successfully removed the suspension for your account. You should be able to access the account without any issues. Please email to support@freshdesk.com if the problem persists, and we'd be happy to assist you.

Cheers!!

Hey,

Is this post is telling use about restrictions or something else?

https://community.freshworks.com/freshdesk-11246/we-are-sorry-you-have-been-restricted-from-accessing-this-helpdesk-page-apksbook

I want to know about the solution.

Thanks

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