We are sorry. You have been restricted from accessing this helpdesk page.



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Hi, i have the same problem. Could you help, please? 

https://kuschnija.freshdesk.com/

Thanx a lot!

Peter

Userlevel 5
Badge +4

Hi @Wiedeking_Peter We have unblocked your account successfully, Can you please check and if you still encounter any issues please free to drop an email to support@freshdesk.com.

Hi @Wiedeking_Peter We have unblocked your account successfully, Can you please check and if you still encounter any issues please free to drop an email to support@freshdesk.com.

Thanx a lot! You are FAST! 

Hi, i have the same problem. Could you help, please? 

https://fordeer.freshdesk.com/

Thank a lot!!!

Badge

Hello @jim.stephen! Same issue with https://aysa-support.freshdesk.com/

help please 🙏🏻

Hi, i have the same problem. Could you help, please? 

https://asiasoftcrm.freshdesk.com/

Thank a lot!!!

Userlevel 6
Badge +6

Hello @alexdinh @sshrmr @asiasoftcrm, thank you for letting us know. We’ll have them sorted out asap. @jim.stephen to the rescue 😄🙌🏻

When a customers try to opne a tickect they receive this message
"We are sorry. You have been restricted from accessing this helpdesk page"

 

Our url access is: rubika.freshdesk.com

 

 

Can you help me please ?

 

BR.

2020-10-12094852-403forbidden_50964.png

Same Issues.

Userlevel 5
Badge +4

Hi @alexdinh @sshrmr @asiasoftcrm and @alexviks Apologies for the delay in response, We have unblocked all your accounts successfully. If you still encounter any issues please free to drop an email to support@freshdesk.com

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Hi @jim.stephen same problem here, we just 2 days ago created Freshdesk as Free for now, but clients cannot create tickets.
Here is our URL, please check https://exbitron.freshdesk.com/

Thanks in advance!

Userlevel 5
Badge +4

Hi @hyperally We have unblocked your account successfully, Can you please check and if you still encounter any issues please free to drop an email to support@freshdesk.com.

Hi @hyperally We have unblocked your account successfully, Can you please check and if you still encounter any issues please free to drop an email to support@freshdesk.com.

Hi @jim.stephen it's again not working same problem.

Our customers can't create ticket, not happy at all with service.

Was thinking of paid but unfortunately , if this is going to happen it can't continue.

Userlevel 5
Badge +4

Hi @hyperally 

 

I understand that your are facing this issue again, first and foremost sorry for the inconvenience caused. 

The Reason for the Freshdesk accounts being restricted is- We have a lot of account signups and account creation by the customers on a day-to-day basis and we perform certain prevention checks to prevent the spammers from actually spamming Freshdesk in several ways. We have certain threshold spam checks from our end, as Spammers use the Outbound email, New Ticket, Forward, Reply, etc for spamming. To prevent this the following checks are done.

 

However We now see that your account is unblocked from our end, please feel free to write to support@freshdesk.com if the issue persists.

When a customers try to opne a tickect they receive this message
"We are sorry. You have been restricted from accessing this helpdesk page"

 

Our url access is: rubika.freshdesk.com

 

 

Can you help me please ?

 

BR.

2020-10-12094852-403forbidden_50964.png

I have the same problem in techsite.freshdesk.com, please help me...

Userlevel 5
Badge +4

Hi @alucard We have unblocked your account successfully, Can you please check and if you still encounter any issues please free to drop an email to support@freshdesk.com.

 

 

Hi, i have the same problem. Could you help me, please? 

https://syco.freshdesk.com/

Thanks!

 

Userlevel 5
Badge +4

Hi @osalinas 

We have unblocked your account successfully, Can you please check and if you still encounter any issues please free to drop an email to support@freshdesk.com

 

Hi, Jim

@jim.stephen 

I have the same problem, need a rescue.

https://cenit-jp.freshdesk.com/

 

Thank you in advance!

 

Hello Jim @jim.stephen 

Support@freshdesk.com solved this problem for me today.

Now it works again.

 

 

 

Userlevel 5
Badge +4

Hi @sheng wang 

 

Glad to know that our team helped you out to resolve this issue.

 

Happy Freshdesking !!!

Hi ,

We have the same problem: https://impalapp.freshdesk.com/

Please help.

Regards.

Userlevel 5
Badge +4

Hi @jjgabrielmc 

 

We have unblocked your account successfully, Can you please check and if you still encounter any issues please free to drop an email to support@freshdesk.com.

 

I hope this helps. 

Hi @jim.stephen,

Same problem for us at https://vanmac-group.freshdesk.com/ 

Can you unblock us?

I also sent an email to support@freshdesk.com

Regards, Martijn

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