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114 replies

jim.stephen
Userlevel 5
Badge +5

Hi @martijn83, 

 

Greetings from Freshworks Community! 

 

We have unblocked your account from our end, please check and let us know if that works. 

Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :) Cheers ! Jim Aswin, Freshworks Community
Juan_Montesinos
Rank

I have create a new account on freshdesk for Hcoder company.
I created some contacts and I made a test with one contact to send a ticket.
So I have got a message error telling me that my contact is restricted to access the helping page.
I realized that this error is recurring.

Can you help me, please?

ruibrandao
Rank

Hi, i have the same problem. Could you help, please? 

https://rebortec.freshdesk.com/

Thanx a lot!

hemanth.ramya
Userlevel 5
Badge +9

I have create a new account on freshdesk for Hcoder company.
I created some contacts and I made a test with one contact to send a ticket.
So I have got a message error telling me that my contact is restricted to access the helping page.
I realized that this error is recurring.

Can you help me, please?

Hi @Juan_Montesinos, can you please help us with your Freshdesk account URL here or via DM to reset your account settings from backend and fix the issue? 

Greetings, @ruibrandao, we have fixed the issue for you. Feel free to drop a note here if you need any further help. :)

 

Cheers! 

Ramya, Freshworks Community
P

Hello,

 

We have the exact same problem, our portal page : https://pymac.freshdesk.com/

 

Thanks,

PYMAC.

jim.stephen
Userlevel 5
Badge +5

Hi @PYMAC 

 

Greetings from Freshworks Community! 

 

We have unblocked your account from our end, please check and let us know if that works. 

Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :) Cheers ! Jim Aswin, Freshworks Community
Assadarng
Rank

Hi,

 

We have the same Issue and problem, please check https://pyd.freshdesk.com/

jim.stephen
Userlevel 5
Badge +5

Hi @assda

 

Greetings from Freshworks Community! 

 

We have unblocked your account from our end, please check and let us know if that works. If the issue still persists, please feel free to drop an email to support@freshdesk.com

Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :) Cheers ! Jim Aswin, Freshworks Community
KazuchikaNakamura
Rank

When a customers try to opne a tickect they receive this message
"We are sorry. You have been restricted from accessing this helpdesk page"

 

Our url access is: rubika.freshdesk.com

 

 

Can you help me please ?

 

BR.

2020-10-12094852-403forbidden_50964.png

Same Issues.

I was having the same types of issues. Fortunately, it’s fixed now. Thank you!

jim.stephen
Userlevel 5
Badge +5

Glad to know that @KazuchikaNakamura 

 

Happy Freshdesking !!!

Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :) Cheers ! Jim Aswin, Freshworks Community
K
Rank

Hi,

We have the same problem. Could you help please?

https://tricorpoc.freshdesk.com/

 

Thanks!

Keith

jim.stephen
Userlevel 5
Badge +5

Hi @keith_tricor 

 

We have fixed the issue for you. Feel free to drop a note here if you need any further help, or you can always write to support@freshdesk.com.

 

I hope this helps.

Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :) Cheers ! Jim Aswin, Freshworks Community
fabioalipio
Rank

Hi,

We have the same problem. Could you help please?

https://worldtecnologia.freshdesk.com/ 

 

Thanks!

jim.stephen
Userlevel 5
Badge +5

Hi @fabioalipio 

 

Greetings from Freshworks Community! 

 

We have unblocked your account from our end, please check and let us know if that works. If the issue still persists, please feel free to drop an email to support@freshdesk.com

Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :) Cheers ! Jim Aswin, Freshworks Community

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