We are sorry. You have been restricted from accessing this helpdesk page.



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Userlevel 5
Badge +5

Hi @martijn83

 

Greetings from Freshworks Community! 

 

We have unblocked your account from our end, please check and let us know if that works. 

I have create a new account on freshdesk for Hcoder company.
I created some contacts and I made a test with one contact to send a ticket.
So I have got a message error telling me that my contact is restricted to access the helping page.
I realized that this error is recurring.

Can you help me, please?

Hi, i have the same problem. Could you help, please? 

https://rebortec.freshdesk.com/

Thanx a lot!

Userlevel 5
Badge +9

I have create a new account on freshdesk for Hcoder company.
I created some contacts and I made a test with one contact to send a ticket.
So I have got a message error telling me that my contact is restricted to access the helping page.
I realized that this error is recurring.

Can you help me, please?

Hi @Juan_Montesinos, can you please help us with your Freshdesk account URL here or via DM to reset your account settings from backend and fix the issue? 

Greetings, @ruibrandao, we have fixed the issue for you. Feel free to drop a note here if you need any further help. :)

 

Cheers! 

Hello,

 

We have the exact same problem, our portal page : https://pymac.freshdesk.com/

 

Thanks,

PYMAC.

Userlevel 5
Badge +5

Hi @PYMAC 

 

Greetings from Freshworks Community! 

 

We have unblocked your account from our end, please check and let us know if that works. 

Hi,

 

We have the same Issue and problem, please check https://pyd.freshdesk.com/

Userlevel 5
Badge +5

Hi @assda

 

Greetings from Freshworks Community! 

 

We have unblocked your account from our end, please check and let us know if that works. If the issue still persists, please feel free to drop an email to support@freshdesk.com

When a customers try to opne a tickect they receive this message
"We are sorry. You have been restricted from accessing this helpdesk page"

 

Our url access is: rubika.freshdesk.com

 

 

Can you help me please ?

 

BR.

2020-10-12094852-403forbidden_50964.png

Same Issues.

I was having the same types of issues. Fortunately, it’s fixed now. Thank you!

Userlevel 5
Badge +5

Glad to know that @KazuchikaNakamura 

 

Happy Freshdesking !!!

Hi,

We have the same problem. Could you help please?

https://tricorpoc.freshdesk.com/

 

Thanks!

Keith

Userlevel 5
Badge +5

Hi @keith_tricor 

 

We have fixed the issue for you. Feel free to drop a note here if you need any further help, or you can always write to support@freshdesk.com.

 

I hope this helps.

Hi,

We have the same problem. Could you help please?

https://worldtecnologia.freshdesk.com/ 

 

Thanks!

Userlevel 5
Badge +5

Hi @fabioalipio 

 

Greetings from Freshworks Community! 

 

We have unblocked your account from our end, please check and let us know if that works. If the issue still persists, please feel free to drop an email to support@freshdesk.com

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