We are sorry. You have been restricted from accessing this helpdesk page.

  • 12 October 2020
  • 68 replies
  • 1291 views

When a customers try to opne a tickect they receive this message
"We are sorry. You have been restricted from accessing this helpdesk page"


Our url access is: rubika.freshdesk.com



Can you help me please ?


BR.

2020-10-12094852-403forbidden_50964.png

68 replies

Userlevel 5
Badge +8

Hi Christophe,


We have fixed the issue you have reported regarding ticket creation from the support portal, please monitor the same. If you face any discrepancies, please write to support@freshdesk.com and we would be happy to help!

Thank you.

Same issue for our customers.

@Contender Esports - If the helpdesk is still inaccessible, please help us with your account URL to check why is the same blocked from accessing.

Alternatively, feel free to write to support@freshdesk.com and one of our support stars will assist you asap on the same. 

Cheers!

Hi, the same error is happening to us. How can we solve it?

Userlevel 4
Badge +5

Hi @Jordi ,

Can you please DM your helpdesk account URL to me, I will be able to remove the account block for you.

Cheers!

Hi! …. the same error is happening to us.

How can we solve it?

Thanks!

Badge

Hey,

 

Same problem here, Please, help us.

 

rrhhbtk.freshdesk.com

 

Thanks.

@Contender Esports - If the helpdesk is still inaccessible, please help us with your account URL to check why is the same blocked from accessing of vice city apk.

Alternatively, feel free to write to support@freshdesk.com and one of our support stars will assist you asap on the same. 

Cheers!

Thank you so much after visiting the support link my issue get fixed. the support are quite humble and they guide me step by step. 

Hey,

 

Same problem here, Please, help us.

 

https://palantir-soporte.freshdesk.com/

 

Thanks.

Hi! Same here: https://accelclub.zohodesk.com/ could you please help.

 

Thanks!

i am also having problems upon creating tickets.

 

https://sod-ag.freshdesk.com

Same issue on my trial

 

https://druid-trial.freshdesk.com/

 

 

i have the same problem.

https://canal10soporte.freshdesk.com/

 

what can i do?

Userlevel 3
Badge +4

Hello Everyone,

Good day:)

 Apologize for the delay in getting back to you. @gkavka , If the helpdesk is still inaccessible, can you please DM us your Freshdesk Account URL, which would be of the format yourcompanyname.freshdesk.com?

We would be able to check the root cause of this issue from the back end.

 

@edominguez, @dbangls, We have successfully removed the suspension from our end. You should be able to access the account without any issues. Please email support@freshdesk.com if the problem persists, and we'd be happy to assist you.

 

@luizpov , @ticketcanal10 Unfortunately, as the trial period has ended for your accounts I'm afraid we wouldn't be able to provide much support here. If you need further information, please email us at support@freshdesk.com. Our support agents would be able to assist you further.

 

Happy Freshdesking!!

When a customers try to opne a tickect they receive this message
"We are sorry. You have been restricted from accessing this helpdesk page"

 

Our url access is: rubika.freshdesk.com

 

 

Can you help me please ?

 

BR.

2020-10-12094852-403forbidden_50964.png

i purchase their service for live support but my students who enroll my course are unable to get live answer due to this issue. Anyone know how much time it take to resolve that issue?

I have the same problem (I’m on a trial version)

 

https://jansdesign.freshdesk.com/

Userlevel 3
Badge +4

Hello Team,

Good day:)

 @brynnsilder, can you please DM your Freshdesk Account URL, which would be of the format yourcompanyname.freshdesk.com? 

@jansdesign, We have successfully removed the suspension for your account. You should be able to access the account without any issues. Please email to support@freshdesk.com if the problem persists, and we'd be happy to assist you.

Cheers!!

Hey,

Is this post is telling use about restrictions or something else?

https://community.freshworks.com/freshdesk-11246/we-are-sorry-you-have-been-restricted-from-accessing-this-helpdesk-page-apksbook

I want to know about the solution.

Thanks

Hi,

I have the same problem 

“We are sorry. You have been restricted from accessing this helpdesk page.”

przychodniegrudziadz.freshdesk.com

Userlevel 4
Badge +5

Hi @tszynkielewicz,

We have unblocked your account successfully, if you still encounter any issues please free to drop an email to support@freshdesk.com.

Cheers!

Buen día

Presento el mismo problema, por favor su apoyo para solucionarlo!!

mesadeayuda-pge.freshdesk.com

 

Userlevel 4
Badge +5

Hi @RonRonny,

We have unblocked your account successfully, if you still encounter any issues please free to drop an email to support@freshdesk.com.

Cheers!

Hello ,
We are facing the same issue with our support desk URL, user are not able to create the tickets: lifethemes.freshdesk.com

 

 

@Pooja Bernice 

 

Hello, our portal url is  easyby.freshdesk.com

And we are facing the same issue. User are not able to create the tickets. Please help to unblock.

Thanks.

Userlevel 4
Badge +3

Hi @EasyBy 

We have fixed the issue you have reported regarding ticket creation from the support portal successfully, if you are still facing any discrepancies please free to drop an email to support@freshdesk.com.

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