We are sorry. You have been restricted from accessing this helpdesk page.


When a customers try to opne a tickect they receive this message
"We are sorry. You have been restricted from accessing this helpdesk page"


Our url access is: rubika.freshdesk.com



Can you help me please ?


BR.

2020-10-12094852-403forbidden_50964.png

30 replies

Userlevel 1
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Hi @nikas 

We have fixed the issue you have reported regarding ticket creation from the support portal successfully, if you are still facing any discrepancies please free to drop an email to support@freshdesk.com.

Hi, also facing the same issue on my trial account

https://xxv-help.freshdesk.com/

please help

Userlevel 1
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Hi @kenzie12345 We have unblocked your account successfully, Can you please check and if you still encounter any issues please free to drop an email to support@freshdesk.com

Hola, también tengo el mismo problema en mi cuenta https://codhes.freshdesk.com/

por favor ayuda

Userlevel 1
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Hi @Codhes We have unblocked your account from our end, if you are still facing any discrepancies please free to drop an email to support@freshdesk.com.

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