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We are sorry. You have been restricted from accessing this helpdesk page.

C
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When a customers try to opne a tickect they receive this message
"We are sorry. You have been restricted from accessing this helpdesk page"


Our url access is: rubika.freshdesk.com



Can you help me please ?


BR.



2020-10-12094852-403forbidden_50964.png

110 replies

jim.stephen
Userlevel 5
Badge +4

Hi @nikas 

We have fixed the issue you have reported regarding ticket creation from the support portal successfully, if you are still facing any discrepancies please free to drop an email to support@freshdesk.com.

Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :) Cheers ! Jim Aswin, Freshworks Community
kenzie12345
Rank

Hi, also facing the same issue on my trial account

https://xxv-help.freshdesk.com/

please help

jim.stephen
Userlevel 5
Badge +4

Hi @kenzie12345 We have unblocked your account successfully, Can you please check and if you still encounter any issues please free to drop an email to support@freshdesk.com

Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :) Cheers ! Jim Aswin, Freshworks Community
Codhes
Rank

Hola, también tengo el mismo problema en mi cuenta https://codhes.freshdesk.com/

por favor ayuda

jim.stephen
Userlevel 5
Badge +4

Hi @Codhes We have unblocked your account from our end, if you are still facing any discrepancies please free to drop an email to support@freshdesk.com.

Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :) Cheers ! Jim Aswin, Freshworks Community
adriprmn
Rank

@jim.stephen  Hi,

 

Im facing the same issue. the url is https://runningman.freshdesk.com/.

please unblock. thanks

jim.stephen
Userlevel 5
Badge +4

Hi @adriprmn We have unblocked your account from our end, if you are still facing any discrepancies please free to drop an email to support@freshdesk.com.

Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :) Cheers ! Jim Aswin, Freshworks Community
Sadacp
Rank

Hola tengo el mismo problema uno e nuestros agentes no puede acceder  https://soporteoptimus.freshdesk.com/

jim.stephen
Userlevel 5
Badge +4

Hi @Sadacp We have unblocked your account successfully, Can you please check and if you still encounter any issues please free to drop an email to support@freshdesk.com

Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :) Cheers ! Jim Aswin, Freshworks Community
diane8447
Rank
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Encounter this error and received not response.

 

jim.stephen
Userlevel 5
Badge +4

Hi @diane8447 We have unblocked your account successfully, Can you please check and if you still encounter any issues please free to drop an email to support@freshdesk.com

Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :) Cheers ! Jim Aswin, Freshworks Community
diane8447
Rank
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still the same error. @jim.stephen

 

diane8447
Rank
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Can someone help me resolve this issue, have not received any received response from any customer service. I have sent an email!!!!!!!

jim.stephen
Userlevel 5
Badge +4

Hi @diane8447 Please drop an email to support@freshdesk.com. One of our Support agents will assist you at once. 

Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :) Cheers ! Jim Aswin, Freshworks Community
diane8447
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done sending and no response for almost 8 hours!!!!!!! @jim.stephen !!!!!

 

diane8447
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DO YOU HAVE A NUMBER I CAN CALLLLLLL!!!!!

diane8447
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I RECEIVED NO HELP FROM YOUR EMAIL ADDRESS  support@freshdesk.com NO RESPONSE AT ALL. ONLY AUTOMATED EMAIL STATING THAT AN AGENT WILL GET BACK BUT NO AGENT!!!!! I NEED TO HAVE ACCESS

jim.stephen
Userlevel 5
Badge +4

Apologies for the inconvenience caused @diane8447 Your ticket has been routed to the concerned team at high priority. You can expect a reply soon from our team. Your patience is highly appreciated. 

Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :) Cheers ! Jim Aswin, Freshworks Community
diane8447
Rank
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ISSUE WAS RESOLVED THANKS @jim.stephen!!! really appreciate your help. thanks again.

 

jim.stephen
Userlevel 5
Badge +4

Thank you @diane8447 Glad to know that the issue is resolved. 

Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :) Cheers ! Jim Aswin, Freshworks Community
azamyn
Rank

hi. i see many others were facing this problem but there is no solution or explanation on what went wrong other than telling us to email for support. is it something that is beyond our reach and with the frequency of this coming up, is there something seriously wrong under the hood?

 

I am having the same problem with this message "We are sorry. You have been restricted from accessing this helpdesk page”. our support portal is https://geomatika.freshdesk.com/

Hope somebody can assist me very soon. Thank you.

jim.stephen
Userlevel 5
Badge +4

Hi @azamyn 

 

Greetings from Freshworks community!

 

The Reason for the Freshdesk accounts being restricted is- We have a lot of account signups and account creation by the customers on a day-to-day basis and we perform certain prevention checks to prevent the spammers from actually spamming Freshdesk in several ways. We have certain threshold spam checks from our end, as Spammers use the Outbound email, New Ticket, Forward, Reply, etc for spamming. To prevent this the following checks are done.

 

However We now see that your account is unblocked from our end, please feel free to write to support@freshdesk.com if the issue persists. 

Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :) Cheers ! Jim Aswin, Freshworks Community
azamyn
Rank

hi jim

thank you for your explanation. that clarifies things a lot. and yes, my issue has been resolved. thank you

jim.stephen
Userlevel 5
Badge +4

Pleasure is ours ;) @azamym Glad to know that the issue is resolved. 

Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :) Cheers ! Jim Aswin, Freshworks Community
nat
Rank

Hello!

 

I had the same problem with my account: nlinares@buk.pe. 

Our portal url is: https://buk.freshdesk.com/

 

Please help us.

Thanks!

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