When a customers try to opne a tickect they receive this message
"We are sorry. You have been restricted from accessing this helpdesk page"
Our url access is: rubika.freshdesk.com
Can you help me please ?
BR.
We are sorry. You have been restricted from accessing this helpdesk page.
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Userlevel 4
+3
Hi
We have fixed the issue you have reported regarding ticket creation from the support portal successfully, if you are still facing any discrepancies please free to drop an email to support@freshdesk.com.
Userlevel 4
+3
Hi
Hola, también tengo el mismo problema en mi cuenta https://codhes.freshdesk.com/
por favor ayuda
Userlevel 4
+3
Hi
Im facing the same issue. the url is https://runningman.freshdesk.com/.
please unblock. thanks
Userlevel 4
+3
Hi
Hola tengo el mismo problema uno e nuestros agentes no puede acceder https://soporteoptimus.freshdesk.com/
Userlevel 4
+3
Hi
Encounter this error and received not response.
Userlevel 4
+3
Hi
still the same error. @jim.stephen
Can someone help me resolve this issue, have not received any received response from any customer service. I have sent an email!!!!!!!
Userlevel 4
+3
Hi
done sending and no response for almost 8 hours!!!!!!!
DO YOU HAVE A NUMBER I CAN CALLLLLLL!!!!!
I RECEIVED NO HELP FROM YOUR EMAIL ADDRESS support@freshdesk.com NO RESPONSE AT ALL. ONLY AUTOMATED EMAIL STATING THAT AN AGENT WILL GET BACK BUT NO AGENT!!!!! I NEED TO HAVE ACCESS
Userlevel 4
+3
Apologies for the inconvenience caused
ISSUE WAS RESOLVED THANKS @jim.stephen!!! really appreciate your help. thanks again.
Userlevel 4
+3
Thank you
hi. i see many others were facing this problem but there is no solution or explanation on what went wrong other than telling us to email for support. is it something that is beyond our reach and with the frequency of this coming up, is there something seriously wrong under the hood?
I am having the same problem with this message "We are sorry. You have been restricted from accessing this helpdesk page”. our support portal is https://geomatika.freshdesk.com/
Hope somebody can assist me very soon. Thank you.
Userlevel 4
+3
Hi
Greetings from Freshworks community!
The Reason for the Freshdesk accounts being restricted is- We have a lot of account signups and account creation by the customers on a day-to-day basis and we perform certain prevention checks to prevent the spammers from actually spamming Freshdesk in several ways. We have certain threshold spam checks from our end, as Spammers use the Outbound email, New Ticket, Forward, Reply, etc for spamming. To prevent this the following checks are done.
However We now see that your account is unblocked from our end, please feel free to write to support@freshdesk.com if the issue persists.
hi jim
thank you for your explanation. that clarifies things a lot. and yes, my issue has been resolved. thank you
Userlevel 4
+3
Pleasure is ours ;) @azamym Glad to know that the issue is resolved.
Hello!
I had the same problem with my account: nlinares@buk.pe.
Our portal url is: https://buk.freshdesk.com/
Please help us.
Thanks!
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