We are sorry. You have been restricted from accessing this helpdesk page.

  • 12 October 2020
  • 97 replies
  • 1706 views

When a customers try to opne a tickect they receive this message
"We are sorry. You have been restricted from accessing this helpdesk page"


Our url access is: rubika.freshdesk.com



Can you help me please ?


BR.

2020-10-12094852-403forbidden_50964.png

97 replies

I have the same issue - digicelpngip.freshdesk.com 

Userlevel 6
Badge +6

Hi @jim.stephen - please can you help resolve the issue for @asnil and @nat 

Userlevel 4
Badge +4

Hi @nat We have unblocked your account successfully, Can you please check and if you still encounter any issues please free to drop an email to support@freshdesk.com

Userlevel 4
Badge +4

Hi @asnil We have unblocked your account successfully, Can you please check and if you still encounter any issues please free to drop an email to support@freshdesk.com

Our customers are reporting the same: https://visitoraware.freshdesk.com@jim.stephen @alyssia.correa please assist

Userlevel 4
Badge +4

Hi @bennettvisitoraware We have unblocked your account successfully, Can you please check and if you still encounter any issues please free to drop an email to support@freshdesk.com.

Userlevel 6
Badge +6

Thanks for your help in resolving the issue @jim.stephen :)! 

 

@nat @asnil @bennettvisitoraware - please do let us know if this is resolved and if there’s any other assistance you may need.

@alyssia.correa confirmed that it’s now working as expected- thank you!

Userlevel 6
Badge +6

@alyssia.correa confirmed that it’s now working as expected- thank you!

Awesome @bennettvisitoraware - thanks for the update! 

Hi.

I have the same issue - https://gttlog.freshdesk.com/

Hi.

I have the same issue - https://gttlog.freshdesk.com/

@alyssia.correa  can you help me?

Userlevel 6
Badge +6

Hi @jim.stephen , can you please help @gtt-logistics resolve the issue? 

 

Userlevel 4
Badge +4

Hi @gtt-logistics We have fixed the issue you have reported regarding ticket creation from the support portal successfully, if you are still facing any discrepancies please free to drop an email to support@freshdesk.com.

Good morning, 

 

I have been having this issue from last week Friday. I sent 2 tickets to support one left it open and another agent closed the ticket without solving the issue. We are doing some testing to implement this product. 

Can you assist me ASAP.

 

https://broadcom-assist.freshdesk.com/

 

 

 

 

@jim.stephen Could you check my reported issue above please.

Userlevel 4
Badge +4

Hi @Broadcom We have unblocked your account successfully, Can you please check and if you still encounter any issues kindly DM, we shall have that checked. 

Thank you @jim.stephen . I am able to submit tickets now. 

Userlevel 4
Badge +4

Glad to know that 😄 Happy Freshdesking @Broadcom 

Hi there, 

 

Same issue here. URL : https://tekiemy.freshdesk.com/

Userlevel 4
Badge +4

Hi @tekiemy We have fixed the issue you have reported regarding ticket creation from the support portal successfully, if you are still facing any discrepancies please free to drop an email to support@freshdesk.com

Hello, same issue here: https://caajlh.freshdesk.com

 

Thanks in advance.

Anthony

Userlevel 6
Badge +6

Hi @jim.stephen, please can you help @ahayes resolve the issue! Thanks for all your help in resolving this for our members 😊

Userlevel 4
Badge +4

Hi @ahayes  We have fixed the issue you have reported regarding ticket creation from the support portal successfully, if you are still facing any discrepancies please free to drop an email to support@freshdesk.com

Hi,

 

I’m having the same issue with https://islofficesol.freshdesk.com/

 

Thanks in adavance,

Rob

Userlevel 4
Badge +4

Hi @Rob Ware We have unblocked your account successfully, Can you please check and if you still encounter any issues please feel free to drop an email to support@freshdesk.com

 

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