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We are sorry. You have been restricted from accessing this helpdesk page.

  • 12 October 2020
  • 68 replies
  • 1272 views
C
Rank

When a customers try to opne a tickect they receive this message
"We are sorry. You have been restricted from accessing this helpdesk page"


Our url access is: rubika.freshdesk.com



Can you help me please ?


BR.

2020-10-12094852-403forbidden_50964.png

68 replies

jim.stephen
Userlevel 4
Badge +3

Glad to know that 😄 Happy Freshdesking @Broadcom 

Cheers ! Jim Aswin, Freshworks Community
Broadcom
Rank

Thank you @jim.stephen . I am able to submit tickets now. 

jim.stephen
Userlevel 4
Badge +3

Hi @Broadcom We have unblocked your account successfully, Can you please check and if you still encounter any issues kindly DM, we shall have that checked. 

Cheers ! Jim Aswin, Freshworks Community
Broadcom
Rank

@jim.stephen Could you check my reported issue above please.

Broadcom
Rank

Good morning, 

 

I have been having this issue from last week Friday. I sent 2 tickets to support one left it open and another agent closed the ticket without solving the issue. We are doing some testing to implement this product. 

Can you assist me ASAP.

 

https://broadcom-assist.freshdesk.com/

 

 

 

 

jim.stephen
Userlevel 4
Badge +3

Hi @gtt-logistics We have fixed the issue you have reported regarding ticket creation from the support portal successfully, if you are still facing any discrepancies please free to drop an email to support@freshdesk.com.

Cheers ! Jim Aswin, Freshworks Community
alyssia.correa
Userlevel 6
Badge +5

Hi @jim.stephen , can you please help @gtt-logistics resolve the issue? 

 

gtt-logistics
Rank

Hi.

I have the same issue - https://gttlog.freshdesk.com/

@alyssia.correa  can you help me?

gtt-logistics
Rank

Hi.

I have the same issue - https://gttlog.freshdesk.com/

alyssia.correa
Userlevel 6
Badge +5

@alyssia.correa confirmed that it’s now working as expected- thank you!

Awesome @bennettvisitoraware - thanks for the update! 

bennettvisitoraware
Rank

@alyssia.correa confirmed that it’s now working as expected- thank you!

alyssia.correa
Userlevel 6
Badge +5

Thanks for your help in resolving the issue @jim.stephen :)! 

 

@nat @asnil @bennettvisitoraware - please do let us know if this is resolved and if there’s any other assistance you may need.

jim.stephen
Userlevel 4
Badge +3

Hi @bennettvisitoraware We have unblocked your account successfully, Can you please check and if you still encounter any issues please free to drop an email to support@freshdesk.com.

Cheers ! Jim Aswin, Freshworks Community
bennettvisitoraware
Rank

Our customers are reporting the same: https://visitoraware.freshdesk.com.  @jim.stephen @alyssia.correa please assist

jim.stephen
Userlevel 4
Badge +3

Hi @asnil We have unblocked your account successfully, Can you please check and if you still encounter any issues please free to drop an email to support@freshdesk.com

Cheers ! Jim Aswin, Freshworks Community
jim.stephen
Userlevel 4
Badge +3

Hi @nat We have unblocked your account successfully, Can you please check and if you still encounter any issues please free to drop an email to support@freshdesk.com

Cheers ! Jim Aswin, Freshworks Community
alyssia.correa
Userlevel 6
Badge +5

Hi @jim.stephen - please can you help resolve the issue for @asnil and @nat 

asnil
Rank

I have the same issue - digicelpngip.freshdesk.com 

nat
Rank

Hello!

 

I had the same problem with my account: nlinares@buk.pe. 

Our portal url is: https://buk.freshdesk.com/

 

Please help us.

Thanks!

jim.stephen
Userlevel 4
Badge +3

Pleasure is ours ;) @azamym Glad to know that the issue is resolved. 

Cheers ! Jim Aswin, Freshworks Community
azamyn
Rank

hi jim

thank you for your explanation. that clarifies things a lot. and yes, my issue has been resolved. thank you

jim.stephen
Userlevel 4
Badge +3

Hi @azamyn 

 

Greetings from Freshworks community!

 

The Reason for the Freshdesk accounts being restricted is- We have a lot of account signups and account creation by the customers on a day-to-day basis and we perform certain prevention checks to prevent the spammers from actually spamming Freshdesk in several ways. We have certain threshold spam checks from our end, as Spammers use the Outbound email, New Ticket, Forward, Reply, etc for spamming. To prevent this the following checks are done.

 

However We now see that your account is unblocked from our end, please feel free to write to support@freshdesk.com if the issue persists. 

Cheers ! Jim Aswin, Freshworks Community
azamyn
Rank

hi. i see many others were facing this problem but there is no solution or explanation on what went wrong other than telling us to email for support. is it something that is beyond our reach and with the frequency of this coming up, is there something seriously wrong under the hood?

 

I am having the same problem with this message "We are sorry. You have been restricted from accessing this helpdesk page”. our support portal is https://geomatika.freshdesk.com/

Hope somebody can assist me very soon. Thank you.

jim.stephen
Userlevel 4
Badge +3

Thank you @diane8447 Glad to know that the issue is resolved. 

Cheers ! Jim Aswin, Freshworks Community
diane8447
Rank
Badge

ISSUE WAS RESOLVED THANKS @jim.stephen!!! really appreciate your help. thanks again.

 

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