When a customers try to opne a tickect they receive this message
"We are sorry. You have been restricted from accessing this helpdesk page"
Our url access is: rubika.freshdesk.com
Can you help me please ?
BR.

When a customers try to opne a tickect they receive this message
"We are sorry. You have been restricted from accessing this helpdesk page"
Our url access is: rubika.freshdesk.com
Can you help me please ?
BR.
I was having the same types of issues. Fortunately, it’s fixed now. Thank you!
Hi @assda
Â
Greetings from Freshworks Community!Â
Â
We have unblocked your account from our end, please check and let us know if that works. If the issue still persists, please feel free to drop an email to support@freshdesk.com
Hi
Â
Greetings from Freshworks Community!Â
Â
We have unblocked your account from our end, please check and let us know if that works.Â
Hello,
Â
We have the exact same problem, our portal page :Â https://pymac.freshdesk.com/
Â
Thanks,
PYMAC.
I have create a new account on freshdesk for Hcoder company.
I created some contacts and I made a test with one contact to send a ticket.
So I have got a message error telling me that my contact is restricted to access the helping page.
I realized that this error is recurring.
Can you help me, please?
Hi
Greetings,
Â
Cheers!Â
I have create a new account on freshdesk for Hcoder company.
I created some contacts and I made a test with one contact to send a ticket.
So I have got a message error telling me that my contact is restricted to access the helping page.
I realized that this error is recurring.
Can you help me, please?
Hi
Â
Greetings from Freshworks Community!Â
Â
We have unblocked your account from our end, please check and let us know if that works.Â
Hi
Same problem for us at https://vanmac-group.freshdesk.com/Â
Can you unblock us?
I also sent an email to support@freshdesk.com
Regards, Martijn
Hi
Â
We have unblocked your account successfully, Can you please check and if you still encounter any issues please free to drop an email to support@freshdesk.com.
Â
I hope this helps.Â
Hi
Â
Glad to know that our team helped you out to resolve this issue.
Â
Happy Freshdesking !!!
Hello Jim
Support@freshdesk.com solved this problem for me today.
Now it works again.
Â
Â
Â
Hi, Jim
I have the same problem, need a rescue.
https://cenit-jp.freshdesk.com/
Â
Thank you in advance!
Â
Hi
We have unblocked your account successfully, Can you please check and if you still encounter any issues please free to drop an email to support@freshdesk.com
Â
Â
Hi @alucard We have unblocked your account successfully, Can you please check and if you still encounter any issues please free to drop an email to support@freshdesk.com.
Â
Â
When a customers try to opne a tickect they receive this message
"We are sorry. You have been restricted from accessing this helpdesk page"
Â
Our url access is: rubika.freshdesk.com
Â
Â
Can you help me please ?
Â
BR.
I have the same problem in techsite.freshdesk.com, please help me...
Hi
Â
I understand that your are facing this issue again, first and foremost sorry for the inconvenience caused.Â
The Reason for the Freshdesk accounts being restricted is- We have a lot of account signups and account creation by the customers on a day-to-day basis and we perform certain prevention checks to prevent the spammers from actually spamming Freshdesk in several ways. We have certain threshold spam checks from our end, as Spammers use the Outbound email, New Ticket, Forward, Reply, etc for spamming. To prevent this the following checks are done.
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However We now see that your account is unblocked from our end, please feel free to write to support@freshdesk.com if the issue persists.
HiÂ
Hi
Our customers can't create ticket, not happy at all with service.
Hi
Hi
Here is our URL, please check https://exbitron.freshdesk.com/
Thanks in advance!
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