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We are sorry. You have been restricted from accessing this helpdesk page.

C
Rank

When a customers try to opne a tickect they receive this message
"We are sorry. You have been restricted from accessing this helpdesk page"


Our url access is: rubika.freshdesk.com



Can you help me please ?


BR.



2020-10-12094852-403forbidden_50964.png

110 replies

jim.stephen
Userlevel 5
Badge +4

Glad to know that @KazuchikaNakamura 

 

Happy Freshdesking !!!

Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :) Cheers ! Jim Aswin, Freshworks Community
KazuchikaNakamura
Rank

When a customers try to opne a tickect they receive this message
"We are sorry. You have been restricted from accessing this helpdesk page"

 

Our url access is: rubika.freshdesk.com

 

 

Can you help me please ?

 

BR.

2020-10-12094852-403forbidden_50964.png

Same Issues.

I was having the same types of issues. Fortunately, it’s fixed now. Thank you!

jim.stephen
Userlevel 5
Badge +4

Hi @assda

 

Greetings from Freshworks Community! 

 

We have unblocked your account from our end, please check and let us know if that works. If the issue still persists, please feel free to drop an email to support@freshdesk.com

Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :) Cheers ! Jim Aswin, Freshworks Community
Assadarng
Rank

Hi,

 

We have the same Issue and problem, please check https://pyd.freshdesk.com/

jim.stephen
Userlevel 5
Badge +4

Hi @PYMAC 

 

Greetings from Freshworks Community! 

 

We have unblocked your account from our end, please check and let us know if that works. 

Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :) Cheers ! Jim Aswin, Freshworks Community
P

Hello,

 

We have the exact same problem, our portal page : https://pymac.freshdesk.com/

 

Thanks,

PYMAC.

hemanth.ramya
Userlevel 5
Badge +9

I have create a new account on freshdesk for Hcoder company.
I created some contacts and I made a test with one contact to send a ticket.
So I have got a message error telling me that my contact is restricted to access the helping page.
I realized that this error is recurring.

Can you help me, please?

Hi @Juan_Montesinos, can you please help us with your Freshdesk account URL here or via DM to reset your account settings from backend and fix the issue? 

Greetings, @ruibrandao, we have fixed the issue for you. Feel free to drop a note here if you need any further help. :)

 

Cheers! 

Ramya, Freshworks Community
ruibrandao
Rank

Hi, i have the same problem. Could you help, please? 

https://rebortec.freshdesk.com/

Thanx a lot!

Juan_Montesinos
Rank

I have create a new account on freshdesk for Hcoder company.
I created some contacts and I made a test with one contact to send a ticket.
So I have got a message error telling me that my contact is restricted to access the helping page.
I realized that this error is recurring.

Can you help me, please?

jim.stephen
Userlevel 5
Badge +4

Hi @martijn83, 

 

Greetings from Freshworks Community! 

 

We have unblocked your account from our end, please check and let us know if that works. 

Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :) Cheers ! Jim Aswin, Freshworks Community
martijn83
Rank

Hi @jim.stephen,

Same problem for us at https://vanmac-group.freshdesk.com/ 

Can you unblock us?

I also sent an email to support@freshdesk.com

Regards, Martijn

jim.stephen
Userlevel 5
Badge +4

Hi @jjgabrielmc 

 

We have unblocked your account successfully, Can you please check and if you still encounter any issues please free to drop an email to support@freshdesk.com.

 

I hope this helps. 

Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :) Cheers ! Jim Aswin, Freshworks Community
jjgabrielmc
Rank

Hi ,

We have the same problem: https://impalapp.freshdesk.com/

Please help.

Regards.

jim.stephen
Userlevel 5
Badge +4

Hi @sheng wang 

 

Glad to know that our team helped you out to resolve this issue.

 

Happy Freshdesking !!!

Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :) Cheers ! Jim Aswin, Freshworks Community
sheng wang
Rank

Hello Jim @jim.stephen 

Support@freshdesk.com solved this problem for me today.

Now it works again.

 

 

 

sheng wang
Rank

Hi, Jim

@jim.stephen 

I have the same problem, need a rescue.

https://cenit-jp.freshdesk.com/

 

Thank you in advance!

 

jim.stephen
Userlevel 5
Badge +4

Hi @osalinas 

We have unblocked your account successfully, Can you please check and if you still encounter any issues please free to drop an email to support@freshdesk.com

 

Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :) Cheers ! Jim Aswin, Freshworks Community
O
Rank

Hi, i have the same problem. Could you help me, please? 

https://syco.freshdesk.com/

Thanks!

 

jim.stephen
Userlevel 5
Badge +4

Hi @alucard We have unblocked your account successfully, Can you please check and if you still encounter any issues please free to drop an email to support@freshdesk.com.

 

 

Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :) Cheers ! Jim Aswin, Freshworks Community
alucard1977
Rank

When a customers try to opne a tickect they receive this message
"We are sorry. You have been restricted from accessing this helpdesk page"

 

Our url access is: rubika.freshdesk.com

 

 

Can you help me please ?

 

BR.

2020-10-12094852-403forbidden_50964.png

I have the same problem in techsite.freshdesk.com, please help me...

jim.stephen
Userlevel 5
Badge +4

Hi @hyperally 

 

I understand that your are facing this issue again, first and foremost sorry for the inconvenience caused. 

The Reason for the Freshdesk accounts being restricted is- We have a lot of account signups and account creation by the customers on a day-to-day basis and we perform certain prevention checks to prevent the spammers from actually spamming Freshdesk in several ways. We have certain threshold spam checks from our end, as Spammers use the Outbound email, New Ticket, Forward, Reply, etc for spamming. To prevent this the following checks are done.

 

However We now see that your account is unblocked from our end, please feel free to write to support@freshdesk.com if the issue persists.

Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :) Cheers ! Jim Aswin, Freshworks Community
hyperally
Rank

Was thinking of paid but unfortunately , if this is going to happen it can't continue.

hyperally
Rank

Hi @hyperally We have unblocked your account successfully, Can you please check and if you still encounter any issues please free to drop an email to support@freshdesk.com.

Hi @jim.stephen it's again not working same problem.

Our customers can't create ticket, not happy at all with service.

jim.stephen
Userlevel 5
Badge +4

Hi @hyperally We have unblocked your account successfully, Can you please check and if you still encounter any issues please free to drop an email to support@freshdesk.com.

Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :) Cheers ! Jim Aswin, Freshworks Community
hyperally
Rank

Hi @jim.stephen same problem here, we just 2 days ago created Freshdesk as Free for now, but clients cannot create tickets.
Here is our URL, please check https://exbitron.freshdesk.com/

Thanks in advance!

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