We are sorry. You have been restricted from accessing this helpdesk page.

  • 12 October 2020
  • 68 replies
  • 1272 views

When a customers try to opne a tickect they receive this message
"We are sorry. You have been restricted from accessing this helpdesk page"


Our url access is: rubika.freshdesk.com



Can you help me please ?


BR.

2020-10-12094852-403forbidden_50964.png

68 replies

Userlevel 4
Badge +3

Glad to know that 😄 Happy Freshdesking @Broadcom 

Thank you @jim.stephen . I am able to submit tickets now. 

Userlevel 4
Badge +3

Hi @Broadcom We have unblocked your account successfully, Can you please check and if you still encounter any issues kindly DM, we shall have that checked. 

@jim.stephen Could you check my reported issue above please.

Good morning, 

 

I have been having this issue from last week Friday. I sent 2 tickets to support one left it open and another agent closed the ticket without solving the issue. We are doing some testing to implement this product. 

Can you assist me ASAP.

 

https://broadcom-assist.freshdesk.com/

 

 

 

 

Userlevel 4
Badge +3

Hi @gtt-logistics We have fixed the issue you have reported regarding ticket creation from the support portal successfully, if you are still facing any discrepancies please free to drop an email to support@freshdesk.com.

Userlevel 6
Badge +5

Hi @jim.stephen , can you please help @gtt-logistics resolve the issue? 

 

Hi.

I have the same issue - https://gttlog.freshdesk.com/

@alyssia.correa  can you help me?

Hi.

I have the same issue - https://gttlog.freshdesk.com/

Userlevel 6
Badge +5

@alyssia.correa confirmed that it’s now working as expected- thank you!

Awesome @bennettvisitoraware - thanks for the update! 

@alyssia.correa confirmed that it’s now working as expected- thank you!

Userlevel 6
Badge +5

Thanks for your help in resolving the issue @jim.stephen :)! 

 

@nat @asnil @bennettvisitoraware - please do let us know if this is resolved and if there’s any other assistance you may need.

Userlevel 4
Badge +3

Hi @bennettvisitoraware We have unblocked your account successfully, Can you please check and if you still encounter any issues please free to drop an email to support@freshdesk.com.

Our customers are reporting the same: https://visitoraware.freshdesk.com@jim.stephen @alyssia.correa please assist

Userlevel 4
Badge +3

Hi @asnil We have unblocked your account successfully, Can you please check and if you still encounter any issues please free to drop an email to support@freshdesk.com

Userlevel 4
Badge +3

Hi @nat We have unblocked your account successfully, Can you please check and if you still encounter any issues please free to drop an email to support@freshdesk.com

Userlevel 6
Badge +5

Hi @jim.stephen - please can you help resolve the issue for @asnil and @nat 

I have the same issue - digicelpngip.freshdesk.com 

Hello!

 

I had the same problem with my account: nlinares@buk.pe

Our portal url is: https://buk.freshdesk.com/

 

Please help us.

Thanks!

Userlevel 4
Badge +3

Pleasure is ours ;) @azamym Glad to know that the issue is resolved. 

hi jim

thank you for your explanation. that clarifies things a lot. and yes, my issue has been resolved. thank you

Userlevel 4
Badge +3

Hi @azamyn 

 

Greetings from Freshworks community!

 

The Reason for the Freshdesk accounts being restricted is- We have a lot of account signups and account creation by the customers on a day-to-day basis and we perform certain prevention checks to prevent the spammers from actually spamming Freshdesk in several ways. We have certain threshold spam checks from our end, as Spammers use the Outbound email, New Ticket, Forward, Reply, etc for spamming. To prevent this the following checks are done.

 

However We now see that your account is unblocked from our end, please feel free to write to support@freshdesk.com if the issue persists. 

hi. i see many others were facing this problem but there is no solution or explanation on what went wrong other than telling us to email for support. is it something that is beyond our reach and with the frequency of this coming up, is there something seriously wrong under the hood?

 

I am having the same problem with this message "We are sorry. You have been restricted from accessing this helpdesk page”. our support portal is https://geomatika.freshdesk.com/

Hope somebody can assist me very soon. Thank you.

Userlevel 4
Badge +3

Thank you @diane8447 Glad to know that the issue is resolved. 

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ISSUE WAS RESOLVED THANKS @jim.stephen!!! really appreciate your help. thanks again.

 

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