We are sorry. You have been restricted from accessing this helpdesk page.


When a customers try to opne a tickect they receive this message
"We are sorry. You have been restricted from accessing this helpdesk page"


Our url access is: rubika.freshdesk.com



Can you help me please ?


BR.



2020-10-12094852-403forbidden_50964.png

110 replies

Userlevel 5
Badge +4

Glad to know that @KazuchikaNakamura 

 

Happy Freshdesking !!!

When a customers try to opne a tickect they receive this message
"We are sorry. You have been restricted from accessing this helpdesk page"

 

Our url access is: rubika.freshdesk.com

 

 

Can you help me please ?

 

BR.

2020-10-12094852-403forbidden_50964.png

Same Issues.

I was having the same types of issues. Fortunately, it’s fixed now. Thank you!

Userlevel 5
Badge +4

Hi @assda

 

Greetings from Freshworks Community! 

 

We have unblocked your account from our end, please check and let us know if that works. If the issue still persists, please feel free to drop an email to support@freshdesk.com

Hi,

 

We have the same Issue and problem, please check https://pyd.freshdesk.com/

Userlevel 5
Badge +4

Hi @PYMAC 

 

Greetings from Freshworks Community! 

 

We have unblocked your account from our end, please check and let us know if that works. 

Hello,

 

We have the exact same problem, our portal page : https://pymac.freshdesk.com/

 

Thanks,

PYMAC.

Userlevel 5
Badge +9

I have create a new account on freshdesk for Hcoder company.
I created some contacts and I made a test with one contact to send a ticket.
So I have got a message error telling me that my contact is restricted to access the helping page.
I realized that this error is recurring.

Can you help me, please?

Hi @Juan_Montesinos, can you please help us with your Freshdesk account URL here or via DM to reset your account settings from backend and fix the issue? 

Greetings, @ruibrandao, we have fixed the issue for you. Feel free to drop a note here if you need any further help. :)

 

Cheers! 

Hi, i have the same problem. Could you help, please? 

https://rebortec.freshdesk.com/

Thanx a lot!

I have create a new account on freshdesk for Hcoder company.
I created some contacts and I made a test with one contact to send a ticket.
So I have got a message error telling me that my contact is restricted to access the helping page.
I realized that this error is recurring.

Can you help me, please?

Userlevel 5
Badge +4

Hi @martijn83

 

Greetings from Freshworks Community! 

 

We have unblocked your account from our end, please check and let us know if that works. 

Hi @jim.stephen,

Same problem for us at https://vanmac-group.freshdesk.com/ 

Can you unblock us?

I also sent an email to support@freshdesk.com

Regards, Martijn

Userlevel 5
Badge +4

Hi @jjgabrielmc 

 

We have unblocked your account successfully, Can you please check and if you still encounter any issues please free to drop an email to support@freshdesk.com.

 

I hope this helps. 

Hi ,

We have the same problem: https://impalapp.freshdesk.com/

Please help.

Regards.

Userlevel 5
Badge +4

Hi @sheng wang 

 

Glad to know that our team helped you out to resolve this issue.

 

Happy Freshdesking !!!

Hello Jim @jim.stephen 

Support@freshdesk.com solved this problem for me today.

Now it works again.

 

 

 

Hi, Jim

@jim.stephen 

I have the same problem, need a rescue.

https://cenit-jp.freshdesk.com/

 

Thank you in advance!

 

Userlevel 5
Badge +4

Hi @osalinas 

We have unblocked your account successfully, Can you please check and if you still encounter any issues please free to drop an email to support@freshdesk.com

 

Hi, i have the same problem. Could you help me, please? 

https://syco.freshdesk.com/

Thanks!

 

Userlevel 5
Badge +4

Hi @alucard We have unblocked your account successfully, Can you please check and if you still encounter any issues please free to drop an email to support@freshdesk.com.

 

 

When a customers try to opne a tickect they receive this message
"We are sorry. You have been restricted from accessing this helpdesk page"

 

Our url access is: rubika.freshdesk.com

 

 

Can you help me please ?

 

BR.

2020-10-12094852-403forbidden_50964.png

I have the same problem in techsite.freshdesk.com, please help me...

Userlevel 5
Badge +4

Hi @hyperally 

 

I understand that your are facing this issue again, first and foremost sorry for the inconvenience caused. 

The Reason for the Freshdesk accounts being restricted is- We have a lot of account signups and account creation by the customers on a day-to-day basis and we perform certain prevention checks to prevent the spammers from actually spamming Freshdesk in several ways. We have certain threshold spam checks from our end, as Spammers use the Outbound email, New Ticket, Forward, Reply, etc for spamming. To prevent this the following checks are done.

 

However We now see that your account is unblocked from our end, please feel free to write to support@freshdesk.com if the issue persists.

Was thinking of paid but unfortunately , if this is going to happen it can't continue.

Hi @hyperally We have unblocked your account successfully, Can you please check and if you still encounter any issues please free to drop an email to support@freshdesk.com.

Hi @jim.stephen it's again not working same problem.

Our customers can't create ticket, not happy at all with service.

Userlevel 5
Badge +4

Hi @hyperally We have unblocked your account successfully, Can you please check and if you still encounter any issues please free to drop an email to support@freshdesk.com.

Hi @jim.stephen same problem here, we just 2 days ago created Freshdesk as Free for now, but clients cannot create tickets.
Here is our URL, please check https://exbitron.freshdesk.com/

Thanks in advance!

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