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Question

We are sorry. You have been restricted from accessing this helpdesk page.

  • 15 May 2023
  • 6 replies
  • 500 views
C
Rank
Badge +1

When a customers try to opne a tickect they receive this message
"We are sorry. You have been restricted from accessing this helpdesk page"

 

Our url access is: rubika.freshdesk.com

 

 

Can you help me please ?

 

BR.

 

2020-10-12094852-403forbidden_50964.png

6 replies

Kamakshi V
Rank
Userlevel 6
Badge +8

Hello @c.ziobro !

We acknowledge the issue you've encountered and will ensure that a member of our customer support team addresses your query. 

Cheers
C
Rank
Badge +1

Do you have any news?

C
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Badge +1

Anyone ?

Z
Rank
Userlevel 2
Badge +6

did you put in a support ticket here?: https://support.freshservice.com/en/support/home

I have always received a timely response when submitting tickets there.

 

hemanth.ramya
Rank
Userlevel 5
Badge +9

Hello Christophe,

 

Greetings for the day. :)

We apologize for the delay in getting back to you here. We can see that we have addressed the reported issue via the ticket, https://support.freshdesk.com/support/tickets/14139930 you raised with us. In case you encounter any issues in the future, feel free to reach back to us and we would be happy to help.

 

Have a wonderful day.

 

Cheers,

Ramya, Freshworks Community
B
Rank
Badge +2

I have this problem over and over -- every 4 months.  This should not happen. This is a defect at freshdesk.   This is a software generated issue because their system erroneously detects some spamming issue.  It is wrong every time.

Either stop the problem form happening (fix it) OR, give the Freshdesk customer the access to remove the error and permit customers to submit tickets.

The people at Freshdesk have no concept that this error message makes my company look bad as customers do not understand that this is a problem with FRESHDESK, not a problem with my company.

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