When you delete an agent, are their tickets / solution articles also deleted?
For example, Agent A has created 50+ solutions on our support portal and also raised several tickets.
If I delete Agent A, would the 50+ solutions be deleted and also the tickets raised?
Or would it simply remove Agent A’s ability to login and continue working and leave the solutions and tickets still visible in our portal.
Hi
Greetings from Freshdesk community!
When an agent is deleted, it is converted to a contact and all the data assosiated(like tickets, solution articles ,etc) become unassigned. Here is an article that you may refer to for more details.
Feel free to drop a note here incase of further assistance :)
+1
So, am I reading this correctly... When an agent leaves an organization and you delete their account to have an agent license for the new staff you lose the history for the old agent on tickets. That seems very odd if so for historical purposes?
+1
When you delete an agent, it is permanently removed from your system and you will no longer be able to access or use it. Any data associated with the agent, such as conversations, intents, and training data, will also be deleted and cannot be recovered. This means that any chatbot or virtual assistant that was built using the bank agent will no longer be functional.
Additionally, any integrations or connections that the agent had with other platforms or services will also be disconnected. This can have implications on any systems that rely on the agent for data or functionality, potentially causing disruption or errors.
Hi
Adding to
Feel free to let me know if you need any more help on this.
Thanks so much for that answer
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