When using the iOS app can I take a picture and attach it as PDF not as PNG?

  • 12 April 2019
  • 0 replies
  • 7 views

Hi everyone,


When using the iOS app can I take a picture and attach it as PDF not as PNG to a new ticket.


The default is png and I can not find any way to change that.


The flow is this: click "+" for new ticket, tap the paper clip for attachment, use iPhone camera, take a picture and it shows up attached BUT it is in png format.


I would like it to be in PDF 


Is that possible? If yes how?

Thank you





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