Question

Where can I get group_id?

1 year ago
2 May 2022
8 replies
688 views

rafaeltuneca
Contributor
4 replies

Hi! I created a widget for my customers, but I want this widget to bet seted the group_id without the need of the customer choose it, so I added the parameter on the widget.

I tried to get the code on the groups page on the url, but it didn´t worked.

Where can I get this code?

8 replies

Userlevel 7

+14

zachary.king
Skilled Expert
703 replies
1 year ago
2 May 2022

Hello @rafaeltuneca the group ID should be available in the url for that group. Here is an example:

https://yourdomainname.freshdesk.com/a/admin/groups/<yourgroupidnumber>/edit/agents

You can access this url by going into the admin panel, selecting “Groups” and then the group you are looking for.

Hope this helps!

rafaeltuneca
Author
Contributor
4 replies
1 year ago
2 May 2022

Hi! Thanks!

I got that code and inserted in my widget, but It didn´t worked, the group is not set when I send the message, my script:

window.fwSettings={
'widget_id':720000026,
'group_id': 720002733,
'custom_fields': {
'user': '<?= $logged_user_container->username ?>'
}

Can you tell me what I'm doing wrong?

rafaeltuneca
Author
Contributor
4 replies
1 year ago
3 May 2022

hi can you help me?

rafaeltuneca
Author
Contributor
4 replies
1 year ago
9 May 2022

no one?

Userlevel 7

+14

zachary.king
Skilled Expert
703 replies
1 year ago
9 May 2022

Hello @rafaeltuneca, i would suggest taking your inquiry over to the developer community here. This will get it in front of a number of people who could potentially answer your question and see what might be wrong with how your widget was setup.

Hope that helps some.