Question

Where can I get group_id?

  • 2 May 2022
  • 8 replies
  • 225 views

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Hi! I created a widget for my customers, but I want this widget to bet seted the group_id without the need of the customer choose it, so I added the parameter on the widget.

 

I tried to get the code on the groups page on the url, but it didn´t worked.

 

Where can I get this code?


8 replies

Userlevel 7
Badge +14

Hello @rafaeltuneca the group ID should be available in the url for that group. Here is an example:

https://yourdomainname.freshdesk.com/a/admin/groups/<yourgroupidnumber>/edit/agents

You can access this url by going into the admin panel, selecting “Groups” and then the group you are looking for.

Hope this helps!

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Hi! Thanks!

 

I got that code and inserted in my widget, but It didn´t worked, the group is not set when I send the message, my script:

window.fwSettings={
'widget_id':720000026,
'group_id': 720002733,
'custom_fields': {
'user': '<?= $logged_user_container->username ?>'
}
 
Can you tell me what I'm doing wrong?
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hi can you help me?

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no one?

Userlevel 7
Badge +14

Hello @rafaeltuneca, i would suggest taking your inquiry over to the developer community here. This will get it in front of a number of people who could potentially answer your question and see what might be wrong with how your widget was setup.

Hope that helps some.

Userlevel 6
Badge +5

Hi @rafaeltuneca - I just wanted to check if you were able to get your query solved? I have raised it with the support team as well.

Thanks @zachary.king for helping out! :) 

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Hi @rafaeltuneca - I just wanted to check if you were able to get your query solved? I have raised it with the support team as well.

Thanks @zachary.king for helping out! :) 

No, I could not solve this yet

Userlevel 6
Badge +5

Hi @rafaeltuneca - I just wanted to check if you were able to get your query solved? I have raised it with the support team as well.

Thanks @zachary.king for helping out! :) 

No, I could not solve this yet

Hi @rafaeltuneca - Thanks for letting me know. I will check with the team and get back.

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