Where is Freshdesk customer support? I have 5 tickets open that have not been resolved/updated status for the past 2 weeks.

  • 21 May 2022
  • 1 reply

Freshdesk is broken for us. Main issue is I cannot send outbound emails/reply to customer tickets. How do we get help??



1 reply

Userlevel 5
Badge +6

Hi @lasergojira - my sincere apologies for this experience. Not something that should happen at all.
I’ve escalated this with the support team and someone will be looking into this very soon.

Please don’t hesitate to reach out to me directly for more help- will make sure this is resolved.