Hello All,
Want to pose the question here
In our ticket system we have dependent fields and have 3 levels. When customers call in or email, they state the issue is and that is usually the 3rd level. So I have asked freshdesk to be able to fill in from bottom up. So we can basically choose the 3rd level and it would auto fill the others when there is a unique match.
Would this be helpful to anyone else? Freshdesk is stating they are unwilling to change the software but wanted to see if anyone else would find this helpful.