why doesn't sending a ticket to spam show in the "recent activities" list, just like deleting?

  • 21 March 2023
  • 3 replies

Userlevel 1
Badge +6

We like using the spam filter so we can add to blocked addresses.


Hey, I see I can edit my QUESTIONS here… so why not have the edit option in the ideas section too, instead of the messy workaround of adding a new reply…..

3 replies

Userlevel 2
Badge +2

Hi @reuven ,

Welcome to Freshworks Community 🙂

Regarding your concern, I performed a test. We can confirm that tickets marked as SPAM will also be recorded in “Recent activities”. Refer to the screenshots

SPAM Event recorded in Recent activities

Can you once check and see if that helps? If not let us know we will further investigate in the same.

Here’s to you,
Vidya D

Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :) 

Userlevel 1
Badge +6

It’s not showing at all.

Userlevel 1
Badge +6