I hear this all the time - generally its not always or even often down to a problem with the system in use (very occasionally it is but not often).
So why are many organisations still struggling to get good MI data analysis/business intelligence out of their toolsets and data???
Maybe because of poor input data? lack of focus on the expected outputs? No service definitions or reporting on services? little information on user experience or outcomes? Poor presentation of information? too much information? too much transactional data and information? ….
What do you think>??