Instagram released its Messenger API to businesses on June 2, 2021. With this release, omnichannel customer support tools like Zendesk, DelightChat, Reamaze, and many others now integrate Instagram DM support directly into their products.
Currently, Freshdesk only supports Instagram comments and hasn’t integrated with DMs yet.
The question is why?
This is really important for customers, for me is a “must have” and now I’m thinking in moving to another platform because i really need to have all channels in one place.
Please Freshdesk team, let us know if you have this feature in short term backlog
Thanks in advance