For over 4 years now there have been numerous reports by multiple people to resolve the issue where, while typing in the description field of a ticket the typing cursor will jump to the beginning of the ticket.
In every thread where this is mentioned the case has been marked as “closed for comments” when the issue is ongoing and unresolved, sometimes without any response at all.
I had created a support ticket regarding the issue 3 years ago as well and the developers mostly ignore that ticket or claim that the issue is fixed when it is not.
Why is this is happening Freshworks??
The issue does not go away just because you ignore it.
This is some of the worst customer support I’ve seen in a long time.
For reference, see:
(there are a lot more topics surrounding this issue and some of those topics appear to have been removed from the forum)