Yahoo recipients are not receiving emails

  • 2 February 2023
  • 1 reply

Some of our Yahoo recipients are not receiving our emails, there an ongoing issue on this? 

1 reply

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Hi @Malfie P 


From what I understand pertaining to your issue is, emails are not delivered to specific Yahoo contacts in Freshdesk. 

There could be several reasons why an email is not sent to a Yahoo user:

  1. Email filtering - Yahoo has strict spam filters that might flag the email as spam and move it to the recipient's spam folder.

  2. Incorrect email address - If the recipient's email address is entered incorrectly, the email will not reach them.

  3. Blocked sender - If the recipient has blocked the sender's email address, the email will not be delivered to them.

  4. Email server issue - If the sender's email server is temporarily down or undergoing maintenance, the email may not be delivered.

  5. Email size limitations - If the email is too large, it may not be delivered to the recipient's inbox.

It's recommended to double-check the recipient's email address and check if the email was sent to the spam folder or blocked. If the issue persists, kindly write to with the following details to resolve the issue-

  1. Your Freshdesk URL 
  2. Ticket ID(s) of such cases.
  3. “Requester email address” corresponding to the Ticket ID above. 

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Product Consultant- Freshdesk Omnichannel