Yahoo recipients are not receiving emails

Hi @Malfie P 

From what I understand pertaining to your issue is, emails are not delivered to specific Yahoo contacts in Freshdesk. 

There could be several reasons why an email is not sent to a Yahoo user:

1. Email filtering - Yahoo has strict spam filters that might flag the email as spam and move it to the recipient's spam folder.

2. Incorrect email address - If the recipient's email address is entered incorrectly, the email will not reach them.

3. Blocked sender - If the recipient has blocked the sender's email address, the email will not be delivered to them.

4. Email server issue - If the sender's email server is temporarily down or undergoing maintenance, the email may not be delivered.

5. Email size limitations - If the email is too large, it may not be delivered to the recipient's inbox.

It's recommended to double-check the recipient's email address and check if the email was sent to the spam folder or blocked. If the issue persists, kindly write to support@freshdesk.com with the following details to resolve the issue-

1. Your Freshdesk URL 
2. Ticket ID(s) of such cases.
3. “Requester email address” corresponding to the Ticket ID above. 

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Regards
Aarthi
Product Consultant- Freshdesk Omnichannel