as the title describes I’m encountering errors when I try submitting a ticket on both the embedded form and the portal itself. I’ve looked it up and it appears as if this is resolved on a case to case basis.
Portal URL: https://3001.freshdesk.com
Embedded form: https://dev.3001.host/contact
Hope this can get fixed
Best answer by niveditalakraaView original
I am facing the same problem
You have been restricted from creating a ticket.
Can you please help me? mindmaster.freshdesk.com
Welcome to Freshworks Community :)
I understand you are facing an issue with submission and navigating on your portal. This often happens as the spam score for your account gets increased in the backend due to mass activity. However, this should be resolved now as I have cleared this for you from the backend.
Feel free to leave a note if you still face any challenges,
Update: It also happens when the user is logged into the helpdesk using SSO. Screenshot here.