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Access denied to conversations/notes.json

  • 9 December 2014
  • 4 replies
  • 88 views
E
Rank

Hi!


I am "admin" and I can access all informations with the API except one.

When I try to access /helpdesk/tickets/[:ticket_id]/conversations/note.json I get {"access_denied":true} ...


Off course, I replace [:ticket_id] with my id, and I'm logged in.


Thanks


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4 replies

S
Rank

Are you using POST method for adding a note? I tried for my domain, and it seems to be working fine. Documentation:


http://freshdesk.com/api#add_note_to_a_ticket


E
Rank

Yes, I've seen the documentation

It's working now but I don't know why... I didn't change my code.


But, thanks anyway =)


M
Rank

I am having the same issue. First I tried it from my VB.NET app, then I tried it from Postman. I'm able to make the API work for other commands, but for this one I'm getting "Access Denied" no matter what I do.


My link is: http://xxxxxx.freshdesk.com/helpdesk/tickets/1/conversations/note.json


The content of my post is: {"helpdesk_note": {"body":"This is a test of the note publisher","private":false}}


Seems like I'm following the instructions and examples as closely as I can. I'm not even entirely sure to make of "Access Denied"  


R
Rank

Please ensure that the API key holder has privileges to add a note to ticket.


VB.NET sample for adding a note to the ticket shared in the below link,


https://github.com/freshdesk/fresh-samples/blob/master/vb.net_samples/AddNote.vb


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