Is it possible to retrieve the ticket list from a requester including the notes of each ticket? The way I made it was by getting the list and then doing one request for each ticket to get the notes. But that's not very efficient. Could I do something else?
I'm having another problem when trying to create a note to a ticket. It is giving me http code 500. The ticket_id should be the display_id or the real ticket_id?
Thanks.
API - Ticket lists and Notes
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>> Is it possible to retrieve the ticket list from a
requester including the notes of each ticket? The way I made it was by
getting the list and then doing one request for each ticket to get the
notes. But that's not very efficient. Could I do something else?
We do not give the note details in our ticket listing API
for performance reasons. The only recommendation I can suggest you is
to add caching at your end to the approach you are currently taking.
>>
I'm having another problem when trying to create a note to a ticket. It
is giving me http code 500. The ticket_id should be the display_id or
the real ticket_id?
It is the display_id.
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