Create ticket with attachment - max size

  • 18 November 2015
  • 8 replies
  • 71 views

When creating a ticket with API (https://freshdesk.com/api#ticket_attachment) what is the max size for the attachment in MB? I'm currently getting an error when trying to creating a ticket with an attachment that is 14 MB.



8 replies

The total size of all attachments should be less than 15MB. Are you creating the ticket with more than one attachment?


No, it's with only one attachment. Currently we find that creating tickets with attachment with size 7 MB works fine, but when the attachment is 8 MB we get an error.


I also get an error with 8.8MB file...

 



Hello,




We've recently increased the incoming attachment size limit from 15MB to 20 MB. We support upto 30MB of the total email size ( including the attachments ) for incoming emails.




Cheers!



Hi Aravind, 




Is the increase in production already ?




Thanks in advance.


Stefan



Yes,Stefan. It's already live :D


Cheers!


Hello, I ask you, could that be configured and increase the space or availability?



Userlevel 1

@lmatijasevich Every email sending provider has its own maximum email size limit. However, there is no unique standard – limits are dictated mostly by performance and security reasons.

Limits for popular email sending providers and clients like Gmail, Outlook, Sendgrid, etc.
 

Email clients size limits​​​​

 

Email Service Providers size limits



You can see that most email clients are capable of retrieving 20 – 25 MB of email data. It’s a pretty rare situation when you need to send a mass email with large attachments. This is why we limit the email attachment limit to 20MB.

Cheers!

Aldrin
Freshworks Community Team

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