Our vendor uses FreshDesk, but they are not sure how to get us an API key. We only want to create tickets, do they have to create a user account for us under their account?
Best answer by Keer
Are you referring to creating tickets using Create ticket API or creating ticket from Agent portal? You can drop a mail to their support address and a ticket would be created in their system.
Kindly elaborate the requirementso that we can help you better here.