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Set Company information for contacts when using SSO by JWT

  • 11 May 2021
  • 2 replies
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Hi

Is it possible to set company/organization when using SSO by JWT? We have manage to set the “title” by passing a claim even if it’s not documented here: https://support.freshworks.com/support/solutions/articles/50000000670-how-to-configure-sso-with-custom-jwt-implementation

 

Regards

Jakob

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Best answer by JakobH 17 May 2021, 16:03

I can now answer this myself. Company is joined by the domain from users e-mail, so given that the company information is set up in Freshdesk and users e-mail matches one domain the user will be linked to that company.

 

Regards

Jakob

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2 replies

I can now answer this myself. Company is joined by the domain from users e-mail, so given that the company information is set up in Freshdesk and users e-mail matches one domain the user will be linked to that company.

 

Regards

Jakob

Userlevel 3

Hello Jakob,

 

Apologies for the delay in getting back here. We are happy you shared your insights with us which is indeed helpful for other customers. Feel free to drop an email to support@freshdesk.com for any further queries and we would be happy to help! 

 

Cheers,

Freshdesk Community Team

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