Agent alert for incoming telephone calls

  • 13 December 2022
  • 1 reply

When receiving a telephone calls via Omnichannel (Contact Centre), does anyone find the incoming alert the Argent hears somewhat grating?

While you can customise everything the caller (customer) hears, it seems the agent is stuck with the default.  Note, this is only an issue if you are using your PC to receive the calls (a mobile will be your mobile ringtone) 

I’ve asked the support team about this (I’m told it’s not possible at present),  but would like to know what other users think.

Plus I am welcome to any suggestions you may have to make the agents experience better.


1 reply

Userlevel 1
Badge +5

I agree. You can easily customise the sound notifications for incoming chats on FreshChat so would be amazing if you could do the same with Contact Center.