Question

Freshcaller transfer calls to offline agents

  • 4 April 2022
  • 1 reply
  • 25 views

Our agents work in shifts. When they are working on tickets, they are offline in Freshcaller and online inFreshdesk. How can calls be transferred to agents who are present but offline in Freshcaller?

Who can help?


1 reply

Badge +1

Also curious if there is a workaround for this scenario.

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