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Freshcaller transfer calls to offline agents

Question

Freshcaller transfer calls to offline agents

2 months ago
4 April 2022
1 reply
25 views

Rebekka_Beuth
Apprentice
0 replies

Our agents work in shifts. When they are working on tickets, they are offline in Freshcaller and online inFreshdesk. How can calls be transferred to agents who are present but offline in Freshcaller?

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Freshdesk

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jkinnick
Contributor
4 replies
1 month ago
5 May 2022

Also curious if there is a workaround for this scenario.

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