Hello, I just new to freshworks.., I want to know about the customer feedback system like giving numbers to calling agents,. Is there any option to get feedback from customers..,
Regards
Mikal…,
Best answer by harshaa.sridhar
View original
Userlevel 1
+2
Is it possible to ask the caller for some verbatim feedback on why they gave the score they did?
Hi Mikal,
Thanks for your question
We have the CSAT option which would help the callers in rating the conversation with the agent
Please check out this link - https://support.freshcaller.com/support/solutions/articles/50000001622-receiving-csat-feedback-through-ivr and feel reach out to support@freshcaller.com if you need further help :)
Userlevel 2
+7
Hey! I would also like to see massive improvements to the CSAT that can be offered. 1 question feels limiting and verbatim feedback is an absolute must to celebrate agents and great experience they give as well as learning how we can improve!
Reply
Sign in to the Community
No account yet? Create an account.
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.