The call lifecycle feature captures each event that occurs during a call, for example, missed calls, wait queue time, call transfers, and etc, and lets you view the complete journey of a call.
Now you will never miss a step or event that occurred during an inbound or outbound call.
How is a call lifecycle useful?
Easily get the complete context of a call
Quickly identify the reasons for missed or ignored calls
Effectively monitor agent productivity
Click here to know more.