I am looking for a developper able to create a custom app in freshcaller which will :
- Identify a customer based on his customer Id which the customer will type on his phone when invited to by the SVI
- Choose their position in the call queue depending on the type of subscribtion (linked to the customer id) they have. (The higher the subscribtion the higher the position in the queue)
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Hey bro If you are still looking developer then please let me know!!!
Were you able to resolve the request. Since Freshdesk Contact Center doesn't have call or agent priority., i am unable to prioritize calls. Currently our high revenue clients are unable to get a higher priority over other callers.
Any suggestion to resolve this issue of mine will help me.
is there any way to custom develop agent priority, meaning that our best agents are ringed first within the same queue?