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looking for freshcaller custom app developper

  • 28 October 2021
  • 4 replies
  • 56 views
S
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Hello Community,

I am looking for a developper able to create a custom app in freshcaller which will :

  • Identify a customer based on his customer Id which the customer will type on his phone when invited to by the SVI
  •  Choose their position in the call queue depending on the type of subscribtion (linked to the customer id)  they have. (The higher the subscribtion the higher the position in the queue)

4 replies

H
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Userlevel 1
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Hello Selhia,

Good day :)

We’ve created a ticket on your behalf and we will reach out to you with further details.

Thank you!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services to know more & get started.
BradenWillain
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Hey bro If you are still looking developer then please let me know!!!

A
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Hello Selhia

Were you able to resolve the request. Since Freshdesk Contact Center doesn't have call or agent priority., i am unable to prioritize calls.  Currently our high revenue clients are unable to get a higher priority over other callers.

Any suggestion to resolve this issue of mine will help me.

Thanks

ART 

RobertVY
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Hi there,

 

is there any way to custom develop agent priority, meaning that our best agents are ringed first within the same queue?

Kind regards,

Robert

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