Hoping I can make this make sense. I work for a organization that is moving over to Fresh Desk Contact Centre which we are very excited about. At the moment we are moving with one IVR with multiple menu options, however I am looking to move one of the options to have its own IVR ( this already has a separate public number) . This number will have its own messaging and menu options, however is it still possible to transfer to the second IVR or have calls over flow to it?
Have included a visual of what I am talking about.
Any help with this would be great.
Hello Helpline Manager,
Thanks for reaching out FreshworksCommunity.
To have a transfer to the second IVR, we do have an option when we set the IVR.
Send to IVR Menu: Select this option to send your customer to a second IVR tree. You can select from the list of IVRs available in your account or create a new IVR tree.
You can refer this article for further information.