In preparation for starting fresh caller, I wondered if it were possible to restrict access to customer notes to certain teams? We have a helpline where calls are confidential, however we work closely with our customer service team who take some of our calls if our clinical staff are all in a call, however due to the nature of the calls we would not be able to use the notes function if everyone can view them and not just those in the specific clinical group. If we could restrict access to the notes areas for these callers, it would help with repeat callers.
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