Do you often miss details while taking call notes during a live call? Do you go back to your call recordings to find those details?
We understand your pain! We know searching for details in lengthy call recordings is overwhelming and time-consuming.
This is why we have introduced Freshdesk Contact Center's Post-call Transcription feature with search functionality. It lets you transcribe the call recordings and easily search for keywords in call transcripts in minutes. This helps your agents resolve customer queries faster and make conversations more contextual. Also, you can use this to enhance your call monitoring and training process.
You can read more about this on our Website.
Sounds interesting? Well, if you love this feature, please fill out this form to let us know your interest.