I’m trying to purchase a mobile number in Australia, but the system keeps asking to me, ‘CONTACT’ SUPPORT’, and just leads me to an email page to email their support team.
This is on FreshCaller Btw. And I’m currently on a paid Freshworks plan. Just wondering if I need to first buy credits first before before buying a number?
Best answer by harshaa.sridhar
Thanks for elaborating. You would see “contact support” option for type of numbers where documents/address/ID’s are needed due to security regulations in order to comply with local telecom laws. The requirement varies from one country to another, and you can check out the below link which has prerequisites for all the countries where we support number purchase :
Only after the documents submitted are validated by our carrier, Twilio, the number can be purchased successfully.
You can reach out directly to firstname.lastname@example.org email to get in touch with our Number Management team who will be able to help with number purchasing, porting etc.
Hope this helps and have a lovely day!