When going through a conversation in a ticket, it is always useful to visually differentiate between a ticket reply and a note. Once this Custom App is installed, the notes are highlighted in yellow.
1. Download the zip file from this page.
2. Unzip and open the .txt file
3. Copy the code from the file
4. Go to Admin->Apps->Custom Apps in you dashboard and click the new Custom Apps button
5. Give Name and Description for future reference
6. Select the text box “Show this widget in ticket view page”
7. Copy the code from the .txt file here and click the button "create and enable"