Is there an AI text analytics solution that can read all my CSAT feedback

  • 15 April 2021
  • 2 replies
  • 14 views

We have worked with the guys at Freshworks to develop a Freshdesk marketplace App that has an AI text analytics that analyses customer feedback for pain and pleasure points. Provides NPS, CSAT and CES options and italso pushes all the data into a custom dashboard that any Freshdesk user can see direct in Freshdesk so the whole team can share ownership of customer satisfaction/cx.

Free to try out.

You can find more details here:- https://www.freshworks.com/apps/freshdesk/opinyin_surveys

Hope this helps anyone who is looking.

Rob


2 replies

We have worked with the guys at Freshworks to develop a Freshdesk marketplace App provides NPS, CSAT and CES options and has an AI text analytics that analyses customer feedback for pain and pleasure points. It also pushes all the data into a custom dashboard that any Freshdesk user can see direct in Freshdesk so the whole team can share ownership of customer satisfaction/cx.

Free to try out.

You can find more details here:- https://www.freshworks.com/apps/freshdesk/opinyin_surveys

Hope this helps anyone who is looking.

Rob

Userlevel 3

Hello Rob,

 

Thanks for sharing the details of the Opinyin Surveys Freshdesk Marketplace appwith us. This would indeed be helpful for users with similar use cases! 

 

Cheers,

Freshdesk Community Team

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