We have worked with the guys at Freshworks to develop a Freshdesk marketplace App that has an AI text analytics that analyses customer feedback for pain and pleasure points. Provides NPS, CSAT and CES options and italso pushes all the data into a custom dashboard that any Freshdesk user can see direct in Freshdesk so the whole team can share ownership of customer satisfaction/cx.
Free to try out.
You can find more details here:- https://www.freshworks.com/apps/freshdesk/opinyin_surveys
Hope this helps anyone who is looking.