What is the use of a pick up feature? how to you it and what are the uses of it.
This topic has been closed for comments
Same here, What is this feature?
Userlevel 4
+12
Hello,
The pickup feature enables the agent to bulk assign tickets to him/herself in a single click. Instead of selecting the name on the agent list, the agents can click this button to quick assign tickets.
Cheers!
Sign in to the Community
No account yet? Create an account.
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.