In v2 framework, when the agent changes the priority, should hide/show the custom fields which is displaying under the properties(right sidebar). But unable to access the HTML elements of the custom fields to hide/show.
Kindly provide a solution to handle these types of scenario's
v2 framework - unable to access HTML element(custom fields) from custom app
This topic has been closed for comments
Hi Karthick,
You can use the interface APIs to hide/show custom fields.
Kindly refer the document https://developers.freshdesk.com/v2/docs/interface-api/#tickethideproperty.
Thanks janani, it worked but whereas for data type fields its not working.
eg. Start date (field name)
client.interface.trigger("hideElement", {id: "Start date"})
Kindly help us on this.
Sign in to the Community
No account yet? Create an account.
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.