Are you finding it difficult to keep your technology solutions in line with your changing business and user needs? If yes, you need application management services both now and in the long term to put in place a planned and continuous process that sustains the efficiency of these applications.
You can classify application management services into:
- Reactive services:
As the name suggests, this variety of application management services includes fixing issues or inefficiencies in applications. An array of services falls in the reactive bracket— incident management, service response time (SLA), system breakdowns, and more.
- Proactive services
Release and change management:
Shifting to a more proactive IT strategy involves setting up applications and making changes to the configuration. You also need to deploy new functionalities to enhance your business operations. A few examples of such deployments include implementing a barcode scanning system in the warehouse, developing a new module, and/ or creating a new integration.
Governance and operational agreements:
Enterprise application management covers a wide range of services, you must prioritize the services you need. Your agreement with the AMS provider will include these defined systems and requirements which will evolved with time. It is also the service provider’s responsibility to deploy and support solutions to fulfill these requirements.
I hope this information is helpful to you.