Freshdesk Customer Success
- 4 Topics
- 6 Replies
Since the agent portal has a feature to sort replies and comments by date (most recent or oldest), it would be nice to have this feature for free in the agent portal.To expand further, when you visit the customer portal, what you see is the oldest message on the top of the webpage here: What is missing is a way to sort the messages in any way, this is rather incovieneint for customers with very long threads and hundreds of messages. They need to scroll all the way to the bottom of the page to see the most recent response in this view. Furthermore, a customer could sort their tickets by oldest - newest or vice versa. As you can see below, this feature exists for tickets in the customer portal, but not for replies.
Hi All,I’m looking at revamping the solutions articles that I have for both requestors and agents, and wondering if anyone has suggestions from what they’ve done.For a bit of background, our company has 4 sites in the UK and US,We will be making a category per site with folders in for hardware, software, telephoney etc. Then a separate folder for agent solutions.What are your thoughts on this and do you have any other layouts that have worked well?
Freshworks contributes significantly to Hyperzod's growth. It has improved the efficiency and productivity of our sales team.With Freshsales, the team could easily run an email campaign and follow up with leads received via CRM tracking code from the website.Freshdesk allows us to provide better support to our clients, which keeps them loyal to Hyperzod.We use Freshchat on the Hyperzod website to resolve users' queries and connect them with our staff.By bringing automation wherever possible, Freshworks' products save a lot of precious time and resources.About Hyperzod:Hyperzod is a SaaS platform that empowers businesses across multiple countries to manage their ordering and delivery processes. It is focused on running business hyperlocally and making instant deliveries a reality.
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